Samantha Rivera
Support Coordinator
Visalia,CA
Summary
Results-driven professional with a strong background in coordinating support services and ensuring seamless daily operations. Skilled in problem-solving, communication, and customer service, with a proven ability to adapt to changing priorities and collaborate effectively within team environments. Known for reliability, initiative, and a proactive approach to meeting goals and resolving challenges. Self-motivated and detail-oriented, with strong multitasking abilities and a commitment to continuous learning and organizational success.
Overview
9
9
years of professional experience
Work History
Support Coordinator
Automotive Marketing Consultants Inc
Remote
08.2022 - 02.2025
- Key member of a four-person team serving as the primary point of contact for the Customer Success team and customers across multiple concurrent campaigns.
- Managed customer escalations with a proactive, solutions-focused approach, ensuring timely resolution and consistently high levels of customer satisfaction.
- Delivered responsive, high-quality support via email, chat, phone, and instant messaging, handling a wide range of DSA and customer inquiries including technical, platform, scheduling, and account-related issues.
- Reviewed, validated, and triaged incoming requests, resolving issues independently where possible and escalating accurately to Level 2 Support, Marketing, Sales, or other internal stakeholders as needed.
- Troubleshot both technical and non-technical issues while working extensively with CRM systems and automation platforms to drive efficient resolutions and enhance overall user experience.
- Effectively navigated multiple systems simultaneously, including CRM platforms, Freshdesk, and Freshcaller, to provide seamless client and customer support.
- Collaborated cross-functionally with Customer Success, Product, and Technical teams to address complex issues, contribute to product improvements, and implement sustainable, long-term solutions.
Inventory Specialist
Express Employment Professionals
Visalia, CA
07.2020 - 01.2022
- Managed inventory levels to maintain accurate stock counts and ensure product availability.
- Conducted routine inventory audits to identify discrepancies and improve data accuracy.
- Utilized inventory management software to track shipments, monitor stock levels, and coordinate replenishment.
- Collaborated with team members to streamline receiving, stocking, and organizational processes.
- Operated forklifts to transport materials safely and efficiently while adhering to all workplace safety protocols.
Customer Service Representative
Expeditors
Surprise, AZ
08.2019 - 03.2020
- Served as primary liaison for four key accounts, delivering prompt and accurate responses to customer inquiries and service needs.
- Resolved customer issues and managed complaints to maintain high levels of client satisfaction and retention.
- Processed incoming orders and accurately entered data into internal systems with strong attention to detail.
- Coordinated distribution of work orders and performed quality control checks prior to shipment via FedEx, UPS, and LTL freight carriers.
- Maintained comprehensive records of customer interactions, transactions, and service activities to ensure accountability and consistency.
Inbound Receiving Clerk
Chewy
Goodyear, AZ
01.2019 - 08.2019
- Maintained accurate records of orders, shipments, and delivery details to ensure proper documentation and tracking.
- Checked drivers in and out, verifying purchase orders against invoices and packing lists for accuracy.
- Organized and stored incoming materials, updating inventory systems to reflect current stock levels.
- Inspected deliveries to confirm quantities and items matched accompanying documentation.
- Communicated with vendors to resolve shipment delays, discrepancies, and related issues in a timely manner.
- Signed and retained Bills of Lading (BOLs) to maintain accurate and compliant shipment records.
Inventory Control Specialist Lead
Geodis USA, LLC
Phoenix, AZ
11.2017 - 12.2018
- Maintained accurate and up-to-date inventory records by reviewing Cognos reports, performing cycle counts, and resolving discrepancies.
- Tracked and investigated missing or lost pallets to ensure inventory accountability.
- Oversaw stock rotation and managed slotting of new inventory to optimize warehouse organization and efficiency.
- Assigned daily tasks to two cycle counters, reviewed findings for accuracy, and implemented corrective actions as needed.
Pharmacy Tech Trainee/Lead Inventory Specialist
CVS Pharmacy
Oxnard, CA
10.2015 - 11.2017
- Managed pharmaceutical and supply inventories, conducting accurate cycle counts and quarterly inventory reviews to maintain compliance and stock integrity.
- Performed inventory control tasks and handled PCQ (Patient Care Queue) calls to address customer and patient needs.
- Resolved insurance rejections, billing discrepancies, prior authorizations, and refill requests in a timely and efficient manner.
- Scheduled, conducted, and documented category-based cycle counts, ensuring strict record accuracy and regulatory compliance.
- Stocked and rotated inventory regularly, monitoring for expired medications to maintain safety standards.
- Operated cash register and supported front-end operations during peak and downtime periods.
- Assisted pharmacists in dispensing medications, verifying prescription accuracy, and ensuring adherence to pharmacy regulations.
Education
Adult Education
Oxnard, CA2009
Skills
- Account Management & Client Relations
- Customer Service & Issue Resolution
- Strong Communication & Problem-Solving Skills
- Multitasking in Fast-Paced Environments
- Detail-Oriented & Results-Driven
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
Timeline
Support Coordinator
Automotive Marketing Consultants Inc
08.2022 - 02.2025
Inventory Specialist
Express Employment Professionals
07.2020 - 01.2022
Customer Service Representative
Expeditors
08.2019 - 03.2020
Inbound Receiving Clerk
Chewy
01.2019 - 08.2019
Inventory Control Specialist Lead
Geodis USA, LLC
11.2017 - 12.2018
Pharmacy Tech Trainee/Lead Inventory Specialist
CVS Pharmacy
10.2015 - 11.2017
Adult Education