Candace Combs
Milton
Summary
Results-driven professional with extensive experience in customer service and team leadership. Proven track record of fostering collaboration and driving service excellence. Consistently exceeds customer expectations and enhances loyalty through effective team management.
Overview
27
27
years of professional experience
Work History
Personal Shopper
Instacart
Pensacola
06.2023 - 04.2026
- Interacted with customers to accurately fulfill orders, enhancing overall shopping experience
- Managed multiple orders while adhering to delivery guidelines, ensuring timely completion
- Ensured accurate order fulfillment by selecting high-quality products that met customer preferences
- Maintained a 5.0 star customer satisfaction rating by consistently going above and beyond expectations
Independent Statistician Contractor
Baseball Info Solutions
Coplay
04.2014 - 03.2020
- Analyzed player performance data to identify trends and insights.
- Collected and organized data for client-specific applications, ensuring accurate and timely delivery.
- Collaborated with analysts to refine data collection methods and improve accuracy.
- Mentored junior staff in statistical techniques, enhancing their analytical skills and contributing to team knowledge.
- Collaborated with cross-functional teams to align analytics with operational strategies, facilitating data-driven decision making.
Business Development Executive
Digital Now Inc
Pensacola
01.2018 - 10.2019
- Cultivated relationships with clients, partners, and vendors to establish successful partnerships in large-scale printing facility.
- Presented product solutions to clients, addressing their specific needs and challenges.
- Strengthened client relationships through proactive follow-ups and effective communication strategies.
- Coordinated cross-functional teams to streamline service delivery processes effectively.
- Developed and implemented strategies to increase customer base and revenue growth.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Engaged in trade shows, conferences, and events to showcase company's products and services.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
District Leader Team Sales
Rainbow Air Solutions
Pensacola
02.2017 - 12.2017
- Established relationships with key customers to foster long-term loyalty throughout sales process.
- Engaged customers in conversation to effectively identify needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new staff on procedures and best practices for service excellence.
- Directed and coordinated district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
- Created strong team environment through clear communication and leadership.
Assistant Manager
Tom Thumb Food Stores
Pensacola
08.2015 - 03.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews to identify and address employee improvement areas.
- Established customer satisfaction monitoring processes to enhance service quality.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored cash handling procedures to ensure transaction accuracy and integrity.
- Resolved customer inquiries and complaints to ensure positive shopping experiences.
- Coordinated inventory management and ensured stock availability on shelves.
- Assisted in managing daily store operations and staff scheduling.
Chemical Dependency Leader
Crosspoint Celebrate Recovery
Gadsden
11.2006 - 01.2014
- Facilitated group sessions fostering recovery and personal growth among participants.
- Coordinated volunteer initiatives that increased community engagement and support for recovery efforts.
- Provided one-on-one mentorship guiding individuals through recovery challenges and promoting resilience.
- Fostered a positive work environment by recognizing individual achievements.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting healthy behaviors.
Account Specialist Sales
Citibank Card Services
Sioux Falls
01.1999 - 04.2002
- Managed customer accounts to ensure accurate and timely processing of requests.
- Assisted clients with inquiries regarding credit card services and account management.
- Resolved disputes by investigating issues and effectively communicating solutions to clients.
- Established rapport with customers to promptly address problems while adhering to support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Collaborated with cross-functional teams to improve service delivery and increase customer satisfaction.
- Received, prioritized and responded to multiple points of customer communication.
- Resolved account discrepancies through meticulous investigation and collaboration with finance department.
Education
Associate of Science - Educational Psychology
Wallace State Community College
Hanceville, AL05-2008
Some College (No Degree) - Psychology/Collabortive Education
Athens State University
Athens, ALGED -
Wallace State Community College
Hanceville, AL08-2007
Skills
- Customer service
- Guest relations
- Customer satisfaction
- Customer retention
- Service excellence
- Effective communication
- Team collaboration
- Effective planning
- Problem-solving aptitude
- Team leadership
- Relationship building
- Communication
Timeline
Personal Shopper
Instacart
06.2023 - 04.2026
Business Development Executive
Digital Now Inc
01.2018 - 10.2019
District Leader Team Sales
Rainbow Air Solutions
02.2017 - 12.2017
Assistant Manager
Tom Thumb Food Stores
08.2015 - 03.2017
Independent Statistician Contractor
Baseball Info Solutions
04.2014 - 03.2020
Chemical Dependency Leader
Crosspoint Celebrate Recovery
11.2006 - 01.2014
Account Specialist Sales
Citibank Card Services
01.1999 - 04.2002
Associate of Science - Educational Psychology
Wallace State Community College
Some College (No Degree) - Psychology/Collabortive Education
Athens State University
GED -
Wallace State Community College