Candace Cotton
Las Vegas,NV
Summary
Fraud Prevention Specialist with a strong history of enhancing fraud detection strategies at Meadows Bank. Demonstrated expertise in financial transaction monitoring and adherence to ethical conduct standards, driving significant improvements in operational efficiency. Mentorship led to a marked increase in fraud identification accuracy. Proficient in report writing and dedicated to fostering continuous improvement within teams.
Overview
15
15
years of professional experience
Work History
Fraud Prevention Specialist II
Meadows Bank
Las Vegas, NV
02.2021 - Current
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Evaluated the effectiveness of current fraud prevention tools and recommended improvements.
- Performed periodic reviews of existing accounts to ensure compliance with applicable laws, regulations, policies, procedures.
- Opened investigations into issues brought up by individuals in the banking community.
- Managed a caseload of fraud alerts, ensuring timely and accurate resolution of each case.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored daily transaction activities to detect unauthorized access and potential fraud.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Provided expert guidance and support to management in decision-making processes related to fraud prevention initiatives.
- Prepared detailed reports on fraud investigation findings.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and improve operational efficiency.
Food and Beverage Cashier
Mirage Hotel & Casino
Las Vegas, NV
06.2010 - 07.2024
- Utilized point-of-sale system to process orders quickly and accurately.
- Processed customer payments quickly and returned exact change and receipts.
- Operated the point- of -sale system to process payments from customers quickly and accurately.
- Verified customer identification when accepting checks or credit cards.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Handled all cash transactions accurately according to established procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Some College (No Degree) - Business Communication
University of Las Vegas
Las Vegas, NVSkills
- Ethical conduct standards
- Fraud prevention strategies
- Financial transactions monitoring
- Continuous improvement focus
- Fraud detection techniques
- Report writing proficiency
Timeline
Fraud Prevention Specialist II
Meadows Bank
02.2021 - Current
Food and Beverage Cashier
Mirage Hotel & Casino
06.2010 - 07.2024
Some College (No Degree) - Business Communication
University of Las Vegas
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