Andrew Alaniz
San Antonio,TX
Summary
Dynamic Fraud Prevention Specialist with a proven track record at JPMorgan Chase, showcasing expertise in fraud prevention strategies and exceptional customer service. Leveraged risk assessment expertise and critical thinking to enhance fraud detection, significantly improving operational efficiency. Demonstrated leadership in coaching teams, driving both technical support advancements and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
San Antonio, TX
04.2024 - Current
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Conducted detailed investigations of suspicious account activity to identify and prevent fraudulent transactions.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and improve operational efficiency.
Assistant Store Manager
Rent A Center Warehouse & Retail Store
San Antonio, TX
12.2019 - 04.2024
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Technical Support Representative
Apple
San Antonio, TX
01.2017 - 11.2019
- Assisted customers with installation of new hardware and software applications.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
High School Diploma -
Southside Highschool
San Antonio, TX05-2016
Some College (No Degree) -
ECPI University
Virginia Beach, VASkills
- Regulatory compliance
- Risk assessment expertise
- Fraud prevention strategies
- Ethical conduct standards
- Report writing proficiency
- Critical thinking
- Banking industry experience
- Financial transactions monitoring
- Help desk assistance
- Mobile device support
- Remote support
- Customer service
- Technical support
Timeline
Fraud Prevention Specialist
JPMorgan Chase
04.2024 - Current
Assistant Store Manager
Rent A Center Warehouse & Retail Store
12.2019 - 04.2024
Technical Support Representative
Apple
01.2017 - 11.2019
High School Diploma -
Southside Highschool
Some College (No Degree) -
ECPI University