Sierra Shaw
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist
Concentrix
05.2021 - 01.2025
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Patient Care Coordinator
TTEC
02.2020 - 05.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Customer Service Representative
Humana
03.2018 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Oak Ridge High School
Orlando, FL05.2014
Skills
- Critical thinking
- Regulatory compliance
- Teamwork and collaboration
- Attention to detail
Timeline
Fraud Prevention Specialist
Concentrix
05.2021 - 01.2025
Patient Care Coordinator
TTEC
02.2020 - 05.2021
Customer Service Representative
Humana
03.2018 - 01.2020
Oak Ridge High School