MAYRA TRUJILLO
North Port ,FL
Summary
Personal Banking, Senior Service Representative, Commercial Card Services, Retail, Sales. I am a dynamic, motivated customer care with experience in banking, travel, Customer Care position, Retail, business banking, loans.
I am a reliable, organized, and motivated individual with ability to handle multiple projects. Seasoned professional in banking and customer care, specializing in fraud prevention and data analysis. Proven ability to analyze transaction patterns and collaborate with teams to implement effective fraud prevention strategies, ensuring the security of customer assets while enhancing overall service quality.
Overview
17
17
years of professional experience
Work History
Fraud Prevention Specialist
Chase Bank
San Antonio, Texas
02.2026 - Current
- Analyzed transaction patterns to identify potential fraudulent activities.
- Monitored alerts for suspicious account behavior and escalated as needed.
- Collaborated with teams to implement fraud prevention strategies and best practices.
North End Teleservices
12.2023 - Current
- Health Care Services-Health Insurance Plans, Claims, Customer Support Specialist in English and Spanish.
Personal Banker
Key Bank
Kittery, Maine
06.2024 - 08.2024
- Assisted customers with account openings and transactions with checking, credit cards, cds, loans, mortgages, claims, dispute.
- Provided expert guidance on banking products and services to clients.
- Educated customers about digital banking tools and online services.
American National Bank
12.2022 - 12.2023
- Sales, Opening New Accounts, Loans, CDs, Online Services, Insurance Services. Problem Solving Abilities.
Personal Banker
Wells Fargo Bank
12.2020 - 12.2022
- Assisted customers with account openings and transactions at Wells Fargo Bank.
- Provided expert guidance on banking products and services to clients.
- Educated customers about digital banking tools and online services.
First National Bank of Omaha
12.2015 - 12.2020
- Retail Services/ Credit Card Services, Mortgage Services, Claims. Opening New Accounts, Credit Cards. Customer Support
Spanish and English Tutor
12.2009 - 12.2011
- Designed customized lesson plans for diverse student needs.
- Utilized interactive teaching methods to engage students effectively.
- Assessed student progress through regular evaluations and feedback sessions.
Education
Bachelor - Business Administration
Bellevue University
01-2004
Masters of Science - Elementary Education
Capella University
Skills
- Fraud detection
- Risk assessment
- Data analysis
- Transaction monitoring
- Regulatory compliance
- Customer relationship management
- Claims processing
- Financial reporting
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Fraud prevention strategies
Courses And Seminars
- Personal Banker Course
- Real Estate Division
- Customer relations
- Sales
- Finance charges
- Excel
- Access
- Internet research
- Translation and English Literature, University of Havana, Cuba, 1985
- Income Tax course, 2006
- Tutoring Course
- Early childhood studies
Timeline
Fraud Prevention Specialist
Chase Bank
02.2026 - Current
Personal Banker
Key Bank
06.2024 - 08.2024
North End Teleservices
12.2023 - Current
American National Bank
12.2022 - 12.2023
Personal Banker
Wells Fargo Bank
12.2020 - 12.2022
First National Bank of Omaha
12.2015 - 12.2020
Spanish and English Tutor
12.2009 - 12.2011
Masters of Science - Elementary Education
Capella University
Bachelor - Business Administration
Bellevue University