Ammaarah Trower
Tampa,FL
Summary
Proven Fraud Prevention Specialist with a track record of success at USAA Federal Savings Bank, adept in cybersecurity awareness and leading teams to enhance fraud prevention strategies. Demonstrated ability to improve case resolution efficiency by applying critical thinking and analytical skills, significantly recovering lost funds and elevating customer trust.
Overview
10
10
years of professional experience
Work History
Fraud Prevention Specialist Level II
USAA Federal Savings Bank
10.2021 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Guest Service Ambassador
Target
11.2016 - 06.2021
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Promoted hotel amenities and upsell opportunities, increasing revenue through targeted sales efforts.
Crew Trainer
McDonald's
01.2014 - 01.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Criminology
Polk State College
Winter Haven, FL12.2024
Associate of Arts - Liber Arts
Pasco Hernando State College
Wesley Chapel, FL05.2021
High School Diploma -
Lakewood High School
Lakewood, NJ06.2014
Skills
- Analytical mindset
- Cybersecurity awareness
- Fraud Prevention Strategies
- AML compliance knowledge
- Critical thinking abilities
- Continuous Improvement Focus
- Ethical Conduct Standards
- Investigation techniques
- Telephone and email etiquette
- Leadership
- Time management
- Effective Communication
Timeline
Fraud Prevention Specialist Level II
USAA Federal Savings Bank
10.2021 - Current
Guest Service Ambassador
Target
11.2016 - 06.2021
Crew Trainer
McDonald's
01.2014 - 01.2016
Bachelor of Arts - Criminology
Polk State College
Associate of Arts - Liber Arts
Pasco Hernando State College
High School Diploma -
Lakewood High School