Candace Dixon
Terrell,TX
Summary
Detail-oriented professional specializing in customer service and client engagement. Known for streamlining processes and enhancing client satisfaction through effective communication and problem-solving strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GEICO
Richardson, TX
09.2025 - Current
- Facilitated customer support for policy inquiries, ensuring clear communication and comprehension of coverage options.
- Utilized analytical skills to troubleshoot and resolve customer issues, fostering loyalty and satisfaction.
- Executed claims processing and policy modifications with precision, ensuring compliance with company protocols.
- Coordinated with team members to refine service delivery methods and streamline communication workflows.
Client Engagement Specialist
Aerotek
Dallas, TX
07.2024 - 09.2025
- Orchestrated client onboarding initiatives to ensure effective communication and operational efficiency.
- Facilitated resolution of client inquiries, prioritizing swift responses to enhance overall satisfaction.
- Established and reinforced meaningful connections with clients, fostering an environment of loyalty and trust.
- Engaged with cross-functional teams to refine project workflows, ensuring improved service delivery outcomes.
Senior Customer Service Representative
Optum
Dallas, TX
01.2023 - 06.2024
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Facilitated resolution of complex cases through effective collaboration with internal teams to enhance operational efficiency.
- Conducted comprehensive training for new team members on established procedures, fostering improved performance and elevated customer service standards.
- Analyzed existing processes and introduced improvements that streamlined operations and decreased response times.
Passport Specialist/Case Manager
Expedited Travel
Dallas, TX
03.2020 - 01.2023
- Streamlined passport application processing to maintain compliance with established regulations.
- Created comprehensive training resources aimed at improving knowledge retention and enhancing the onboarding experience.
- Facilitated timely responses to customer inquiries, ensuring effective issue resolution to enhance satisfaction.
- Evaluated application documentation for precision, enhancing processing efficiency and reducing error rates.
Chat Support Representative
Genpact
Richardson, TX
04.2018 - 03.2020
- Provided exceptional support to customers through multiple communication channels, ensuring timely resolution of inquiries.
- Collaborated with team members to enhance customer satisfaction and streamline support processes.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- Trained new representatives on company policies and effective communication strategies for optimal performance.
Education
High School Diploma -
Franklin D. Roosevelt High School
Dallas, TX05.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relationship management (CRM)
- Documentation
Timeline
Customer Service Representative
GEICO
09.2025 - Current
Client Engagement Specialist
Aerotek
07.2024 - 09.2025
Senior Customer Service Representative
Optum
01.2023 - 06.2024
Passport Specialist/Case Manager
Expedited Travel
03.2020 - 01.2023
Chat Support Representative
Genpact
04.2018 - 03.2020
High School Diploma -
Franklin D. Roosevelt High School