Summary
Overview
Work History
Education
Skills
Timeline
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Candace Ezell

Candace Ezell

West Point,Ms.

Summary

Dedicated to upholding excellent work ethics, seeking a secure, progressive, and challenging environment that offers opportunities for upward mobility.


Committed to adhering to all company policies, demonstrating self-motivation, energy, and dependability to consistently deliver high-quality results. Over a decade of experience in fraud detection, AML compliance, risk management, and customer relations.


Honed skills as a Detection Investigation Analyst. Skilled in leading teams and training new employees, successfully implementing best practices to minimize organizational risk. Strong organizational abilities enabling effective management of multiple tasks in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Detection Investigation Analyst Lead HRC (High-Risk Customers)

PNC Bank
01.2019 - Current
  • Company Overview: Remote work environment
  • Lead investigations into customer cases, reports, and potential losses to minimize fraud and AML risk
  • Conduct in-depth research and analysis of customer and business activities to detect suspicious behaviors
  • File Suspicious Incident Reports (SIRs) for egregious activities and recommend appropriate actions
  • Mentor and train new team members, share best practices, and lead loss prevention huddles
  • Manage high-risk customer accounts, ensuring compliance with policies and procedures
  • Utilize systems such as Genesis/Edge, Mantas/OFSAA, HOST/FDR, ABS, Pacer, World Check, and Lexis Nexis
  • Remote work environment

Center Sales Manager

Advance America-Express Check Advance
01.2014 - 01.2019
  • Managed daily operations, ensuring compliance with company policies and regulations
  • Performed weekly audits, maintained accurate cash controls, and managed customer files
  • Led collection activities, trained employees, and organized quarterly growth events

Education

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
08-2005

Skills

  • Fraud Detection & AML Compliance
  • Customer Relations & Service
  • Leadership & Team Development
  • Risk Management & Loss Prevention
  • Administrative & Financial Management
  • Microsoft Word
  • Excel
  • Outlook
  • Teams
  • Fenergo
  • Google Suite
  • Lexis Nexis
  • World Check
  • Pacer
  • Typing Speed: 50-60 WPM
  • Slack
  • Co-browse systems
  • EDGE
  • FDWC
  • Spirit
  • Blue Zone
  • Avaya

Timeline

Detection Investigation Analyst Lead HRC (High-Risk Customers)

PNC Bank
01.2019 - Current

Center Sales Manager

Advance America-Express Check Advance
01.2014 - 01.2019

Bachelor of Science - Criminal Justice

Jackson State University
Candace Ezell