Candace Faciane
Slidell,LA
Summary
Dedicated and results-driven banking professional with 17 years of progressive experience in retail and commercial banking, specializing in fraud prevention, risk management, and compliance. Proven ability to detect, investigate, and mitigate financial fraud through advanced analysis, regulatory knowledge, and customer education. Adept at balancing loss prevention with excellent client service while ensuring adherence to all industry regulations and internal polices.
Overview
17
17
years of professional experience
Work History
Capital One
Slidell, Louisiana
06.2008 - Current
- Engaged customers to understand their banking needs and preferences.
- Educated clients on Capital One products and services available.
- Assisted with account openings and loan applications for new customers.
- Provided support during customer transactions ensuring smooth operations.
- Collaborated with team members to enhance branch service quality.
- Resolved customer inquiries promptly to ensure satisfaction and loyalty.
- Developed strong relationships with customers to ensure repeat business.
- Participated in team meetings to discuss strategies for improving performance.
- Provided support to branch managers in daily operations.
- Contributed ideas during brainstorming sessions regarding new initiatives or projects.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA05-2006
Some College (No Degree) - Business
Delgado Community College
New Orleans, LASkills
- Customer engagement
- Product knowledge
- Account management
- Transaction support
- Operational assistance
- Relationship building
- Team collaboration
- Time management
- Strategic thinking
Accomplishments
- 2024 Magellan graduate
- 2024 Branch Excellence award recipient
- PROPS recipient
- Eagle Eye recipient
- Branch Catalyst
Timeline
Capital One
06.2008 - Current
High School Diploma -
Fontainebleau High School
Some College (No Degree) - Business
Delgado Community College
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