Melissa Ann Murphy
Saratoga Springs
Summary
Dynamic professional administrator with over 20 years in human resources and administration. Proven expertise in payroll processing, benefits administration, and fostering effective employee relationships. Committed to delivering excellent customer service and improving operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CMS Management Service
01.2019 - 01.2022
- ADP time and attendance; email correspondence assisting employees with their timecards, requests for time off; using ADP workforce now for payroll (remote role - using microsoft teams; slack
- Loan Processing- assisting customers with their loans and processing loans (remote role)
Independent Benefits Consultant- (Aflac of New York)
01.2018 - 01.2022
- Responsible for keeping accounts up to date with enrollment; presenting to businesses and business owners the best insurance policies for employees and business.
- Assisting policyholders with claims, paperwork, and building great relationships.
- Staying up to date with insurance courses.
- Using CRM; CCLM; Everwell.
- NYS Licensed and PA licensed.
HR / Assistant Administrator
Law Firm of Alex Dell, PLLC
04.2005 - 03.2018
- Managed daily site activities, overseeing staffing plans, benefit administration, and development of policies and procedures.
- Reviewed attorneys' calendars, scheduled office functions, processed timesheets, and approved time off and payroll using ADP EZ Labor Manager and Run ADP.
- Coordinated travel arrangements for attorneys, liaising with vendors and brokers to ensure smooth logistics.
Legal Assistant/Transcriptionist
Stockton, Barker & Mead, LLP
12.1998 - 04.2005
- Drafted legal documents and correspondence for attorneys and clients.
- Coordinated attorney calendars and transcribed workers' compensation reports for timely submission to carriers.
- Managed case files and organized legal materials for easy access.
- Conducted legal research to support ongoing cases and projects.
Assistant
Welbourne & Purdy Realty
01.1995 - 01.1998
- Coordinated client appointments and scheduled property viewings effectively.
- Assisted in preparing marketing materials for listings and open houses.
- Managed daily office operations and maintained organized filing systems.
- Managed incoming listings and entered them in database while preparing open house information and signs for effective property showcasing.
Education
Hudson Valley Community College
Business
Adirondack Community College
Queensbury, NYSkills
- Insurance knowledge
- NYS insurance license
- Insurance Claims
- Workers' Compensation
- Medical Terminology
- Customer Service
- Customer engagement
- Sales Experience
- CRM Experience
- Marketing
- Attention to Detail
- Payroll administration
- Time management
- Remote office availability
- Decisive communication
- Dependability
- Team management
- Motivational skills
- Active listening
- Relationship building
- Customer engagement, positive attitude
- Customer engagement, positive attitude
Certification
Accident and Health Insurance Licensed
References
Available Upon request
Major Strengths
- Customer Service
- Friendly
- Enthusiastic
- Reliable
- Assertive
- Skills in leadership
- Attention to detail
- Payroll processing with ADP
- Marketing
- Transcription
- Very knowledgeable in workers' compensation and medical terminology
- Licensed in NYS Accident and Health Insurance
- CRM Experience
- Sales Experience
- Insurance Claims
Timeline
CMS Management Service
01.2019 - 01.2022
Independent Benefits Consultant- (Aflac of New York)
01.2018 - 01.2022
HR / Assistant Administrator
Law Firm of Alex Dell, PLLC
04.2005 - 03.2018
Legal Assistant/Transcriptionist
Stockton, Barker & Mead, LLP
12.1998 - 04.2005
Assistant
Welbourne & Purdy Realty
01.1995 - 01.1998
Hudson Valley Community College
Business
Adirondack Community College