Candace Faulkner
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
UofL Health
Louisville, KY
12.2023 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
Ophthalmic Technician
Dr. Black's Eye Associates
Jeffersonville, IN
09.2023 - 12.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Inside Sales Representative
Mirazon
Louisville, KY
01.2023 - 09.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Staffing Manager
Malone Homecare
Louisville, KY
07.2022 - 12.2022
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Staffing Manager
TLC Staffing
Remote
08.2021 - 07.2022
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Sales Development Representative
T-Mobile
Remote
04.2020 - 08.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Consistently exceeded quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
Medical Management Specialist
Anthem
Louisville, KY
10.2015 - 04.2020
- Developed comprehensive training materials for new Medical Management Specialists, ensuring a consistent standard of knowledge across the team.
- Streamlined medical record keeping by transitioning to a user-friendly electronic health record system.
- Mentored junior staff members, helping them develop their skills as Medical Management Specialists while also fostering a positive work environment.
- Enhanced patient care by implementing efficient medical management processes and protocols.
Retention Specialist
Wellcare
Louisville, KY
05.2014 - 10.2015
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
High School Diploma -
Eastern High School
Louisville, KYSkills
- Healthcare experience
- EMR / EHR
- Goal-Oriented
- Objection handling
- Relationship building and management
- Inventory Coordination
- Data Entry
- Problem Resolution
- Microsoft Outlook
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Account Management
Timeline
Surgery Scheduling Coordinator
UofL Health
12.2023 - Current
Ophthalmic Technician
Dr. Black's Eye Associates
09.2023 - 12.2023
Inside Sales Representative
Mirazon
01.2023 - 09.2023
Staffing Manager
Malone Homecare
07.2022 - 12.2022
Staffing Manager
TLC Staffing
08.2021 - 07.2022
Sales Development Representative
T-Mobile
04.2020 - 08.2021
Medical Management Specialist
Anthem
10.2015 - 04.2020
Retention Specialist
Wellcare
05.2014 - 10.2015
High School Diploma -
Eastern High School