Sarah Diamond
Denton
Summary
Detail-oriented Surgical Scheduling Coordinator with proven success in patient scheduling, insurance verification, and effective communication. Committed to enhancing patient experiences and ensuring operational efficiency.
Overview
17
17
years of professional experience
Work History
Surgery Scheduling Coordinator
Texas Colon & Rectal Surgeons
Denton
09.2024 - Current
Medical Administrative Secretary
LAKESHORE BONE AND JOINT INSTITUTE
Portage
03.2022 - 06.2024
- Patient communication
- Detail-oriented
- Customer service
- Scheduled surgeries and office visits for patients, ensuring timely access to care.
- Coordinated with medical staff to confirm procedure details.
- Managed patient records in electronic health systems, enhancing data accuracy and retrieval.
- Communicated with patients regarding pre-operative instructions clearly.
- Collaborated with insurance providers to verify patient coverage, facilitating seamless pre-operative processes.
- Scheduled follow-up appointments according to post-operative protocols.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Maintained accurate patient records using electronic health record systems.
- Updated patient contact information regularly in EMR systems.
- Ordered office supplies and managed inventory to ensure availability of essential materials for office operations.
- Managed patient scheduling and appointment coordination efficiently.
- Processed insurance claims and verified patient eligibility, facilitating timely access to medical services.
- Processed payments from patients using an automated billing system.
- Handled incoming calls and directed inquiries to appropriate departments, improving response times and patient satisfaction.
- Managed patient scheduling and appointments for efficient clinic operations.
- Facilitated effective communication between healthcare providers and patients to enhance service delivery.
- Trained new administrative staff on office procedures and software, ensuring smooth onboarding and operational continuity.
Administrative Assistant
ERC Insight Behavioral Health Centers
Chicago
09.2017 - 02.2022
Medical Receptionist
Urology Associates
Munster
07.2009 - 06.2017
- Answered phone calls and addressed patient inquiries efficiently.
- Handled incoming calls and directed patients to appropriate departments promptly.
- Scheduled patient appointments while managing daily office calendar to optimize workflow.
- Verified insurance coverage for appointments and collected co-payments to ensure seamless patient transactions.
- Assisted patients with completing medical forms and insurance paperwork.
- Interviewed patients to complete case histories and intake forms.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Provided administrative support to clinical staff.
- Maintained patient records in electronic health record systems accurately.
- Scanned documents into EHR systems according to established protocols.
- Compiled physical and digital documents, charts, and reports.
- Processed incoming mail, organizing invoices and payments for efficient workflow.
- Coordinated referrals to specialists and ensured timely follow-up care.
- Communicated effectively with physicians, nursing staff, technicians, and medical assistants to facilitate daily operations.
Skills
- Surgical scheduling
- Electronic health records
- Insurance verification
- Medical coding
- Healthcare administration
- Patient communication
- Detail-oriented
- Customer service
Timeline
Surgery Scheduling Coordinator
Texas Colon & Rectal Surgeons
09.2024 - Current
Medical Administrative Secretary
LAKESHORE BONE AND JOINT INSTITUTE
03.2022 - 06.2024
Administrative Assistant
ERC Insight Behavioral Health Centers
09.2017 - 02.2022
Medical Receptionist
Urology Associates
07.2009 - 06.2017