Candace Fitzgerald
Penacook,NH
Summary
Experienced in consultative sales and patient relations, Sales and Customer Service professional seeking a position aligned with skills and knowledge. Strong background in identifying client needs, providing customized solutions, and nurturing long-term partnerships. Extensive experience brings value to any organization. Eager to contribute expertise to an innovative company prioritizing customer satisfaction. Confident in ability to make a positive impact.
Overview
29
29
years of professional experience
Work History
Surgical Coordinator
Concord Hospital Medical Group
Concord, NH
07.2023 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Sales and Marketing Representative
Saga Communications- Manchester Radio Group WZID
Manchester, NH
09.2018 - 08.2020
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
ADVERTISING SALES EXECUTIVE
THE CONCORD MONITOR- NNE Digital
Concord, NH
11.2013 - 09.2018
- Identifies prospective customers that will generate future sales, while building positive relationships
- Maintains current and new advertising accounts
- Conducts a needs assessment for all accounts to determine appropriate marketing campaigns
- Aggressively networks to meet and exceed monthly revenue goals
- Motivates advertising team to help create innovative initiatives for clients
- Served as a trusted advisor to clients by staying up-to-date on industry news, trends, and best practices, allowing for informed recommendations that optimized their advertising investments.
SALES MANAGER / SALES CONSULTANT
LINCOLN OF CONCORD
05.1996 - 11.2013
- Consistently met and exceeded sales goals and quotas
- Worked to direct Sales Team focus to achieve monthly goals
- Monitored inventory
- Marketing / Advertising / Sales Promotions
- Obtained financing for customers through multiple lending institutions
- Identify and assess customers’ needs to achieve satisfaction
- Provide product/service information for multiple manufacturers
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Skills
- Adaptability
- Consultative Sales
- Strong Interpersonal Skills
- Customer Service
- Organized and Efficient
- Team Player
- Leadership Skills
- Goal Oriented
- Motivated to Succeed
- Confident
- Problem Solving skills
Timeline
Surgical Coordinator
Concord Hospital Medical Group
07.2023 - Current
Sales and Marketing Representative
Saga Communications- Manchester Radio Group WZID
09.2018 - 08.2020
ADVERTISING SALES EXECUTIVE
THE CONCORD MONITOR- NNE Digital
11.2013 - 09.2018
SALES MANAGER / SALES CONSULTANT
LINCOLN OF CONCORD
05.1996 - 11.2013