Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Jewell

Miami,FL

Summary

I am a highly-motivated employee with a desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Surgical Coordinator

Cleveland Clinic
Weston, FL
07.2024 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Provided administrative support to surgeons, nurses and other medical staff in the operating room.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.

Urology Receptionist

Cleveland Clinic
Weston, FL
08.2023 - 07.2024
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors positive first impression
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Customer Experience Representative

Enterprise Rent-A-Car
Fort Lauderdale, FL
01.2017 - 08.2024
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs
  • Communicated with customers via phone, email and online chats
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members
  • Assisted customers with making payments or completing orders in system
  • Built sustainable relationships and trust with customer accounts through open interactive communication
  • Guided customers through troubleshooting, navigating company site and using services
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions
  • Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Promoted available products and services to customers during service, account management and order calls
  • Adjusted bills and refunded money to resolve customers' service or billing complaints
  • Updated databases with new and modified customer data
  • Collected deposits or payments and arranged for billing
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Referred unresolved customer grievances to designated departments for further investigation
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Supported sales team members to drive growth and development
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Medical Records Clerk

Medstaff agency
Duluth, G
09.2012 - 09.2016
  • Organized patient charts, gathering medical histories, lab results and consents
  • Retrieved medical charts for healthcare staff for filing in medical records
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
  • Scanned and validated medical records for upload
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Pulled patient charts for upcoming appointments
  • Managed release of information requests and identified requestors as patient, relation or provider
  • Supported administration staff with records requests to support patient care
  • Scanned incoming documentation
  • Kept department clean, organized and professional
  • Observed confidentiality and safeguarded all patient-related information.

Education

Some College (No Degree) - Surgical Technician

Sheridan Technical College
Hollywood, FL

Some College (No Degree) - General Education

Broward College

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL

Skills

  • Oral Communication
  • Negotiation Skills
  • CRM Software
  • Team Leadership
  • Conflict Resolution
  • Point of Sale Software
  • Attention to Detail
  • Microsoft Office Proficient
  • Adaptability
  • Scheduling expertise
  • Updating charts
  • Patient Relations

Timeline

Surgical Coordinator

Cleveland Clinic
07.2024 - Current

Urology Receptionist

Cleveland Clinic
08.2023 - 07.2024

Customer Experience Representative

Enterprise Rent-A-Car
01.2017 - 08.2024

Medical Records Clerk

Medstaff agency
09.2012 - 09.2016

Some College (No Degree) - Surgical Technician

Sheridan Technical College

Some College (No Degree) - General Education

Broward College

High School Diploma -

Charles W Flanagan High School

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Dominique Jewell