Candace Grant
Orange Park,FL
Summary
Accomplished Account Manager with a proven track record at AT&T Wireless, enhancing client satisfaction and retention through exceptional customer service and relationship building. Expert in account management and negotiation, consistently exceeding sales targets. Skilled in teamwork and collaboration, driving results and fostering positive client relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
AT&T Wireless
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Store Manager
T-Mobile
04.2019 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Mobile Expert
T-Mobile
01.2012 - 04.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Education
Trident Technical College
Charleston, SCSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Excellent teamwork
- Negotiation
- Lead Follow Up
Certification
Real Estate License
Timeline
Account Manager
AT&T Wireless
10.2022 - Current
Store Manager
T-Mobile
04.2019 - 08.2022
Mobile Expert
T-Mobile
01.2012 - 04.2019
Trident Technical College
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