- To obtain a challenging position in management or similar airline employment opportunities in order help promote company growth, friendly service as well as a friendly work environment that promotes individual growth and success within the company.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Candace Gray
Guilford,IN
Summary
Overview
9
years of professional experience
Work History
Sky Squad | CVG Airport
Authorized Signatory/Personal Airline Assistant
02.2023 - Current
Job overview
- Assist employees with obtaining and renewing badges through airport ID office
- Correctly complete CHRC, STA and fingerprinting paperwork for new employees
- Successfully complete two audits (minimum) year to keep acquired badges throughout company
- Account for all badges held by current employees as well as obtain badges from employees who no longer work with company regardless of reason
- Demonstrate attention to detail to correctly and successfully complete all forms, audits and guidelines set forth by TSA and FAA in order to adhere to policy guidelines and keep eligible staff badged within their designated areas in airport
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Provided customers with information on routes, timetables or concourses.
- Responded to transportation questions and requests for information from children and parents.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Provided boarding assistance to elderly, sick or injured people.
- Correctly decide which employees should receive airline area specific badges according to Sida procedures
Bags Inc, CVG
Supervisor
11.2022 - Current
Job overview
- Maintain knowledge of all software and programs used within company
- Safely navigate through to airport with wheelchair customers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
Groupon
Forklift Operator
11.2014 - 07.2017
Job overview
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate methods in populated confined areas
- maintained pick rates at 42 per hour and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Maneuvered forklift safely in congested and crowded area
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed cycle counts and monthly inventory.
- Adjusted machinery and notified supervisors of malfunctions.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Abnormal Behavior Psychology
06.2027
University Overview
Skills
- Effective Listening
- Critical Thinking
- Complex Problem-Solving
- Verbal and Written Communication
- Annual Reviews
- Coaching and Training
- Company Policy Adherence
- Microsoft Word
- Team Assignments
- Priority Management
- Supervising Employees
Accomplishments
Accomplishments
- Received multiple 5- star reviews on google
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop spreadsheets.
- Recognized for outstanding performance for handling intense situations with poise and compassion.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you're the smartest person in the room, you're in the wrong room."
Timeline
Authorized Signatory/Personal Airline Assistant
Sky Squad | CVG Airport
02.2023 - Current
Supervisor
Bags Inc, CVG
11.2022 - Current
Forklift Operator
Groupon
11.2014 - 07.2017
Grand Canyon University
Bachelor of Science from Abnormal Behavior Psychology
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