Polite and attentive worker offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
15
15
years of professional experience
Work History
Cook/Kitchen Hand
Wooden Nickel
Circle, MT
01.1998 - 05.2006
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Ordered supplies as needed for the kitchen.
Supervised and trained kitchen staff on proper preparation techniques.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Operated grills, fryers and broilers to cook items to quality guidelines.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Teller/Service Manager
Wells Fargo & Company
Circle, MT
05.2006 - 06.2010
Developed and maintained effective customer service policies.
Monitored all teller staff performance and provided feedback on their progress.
Conducted daily operations audits to ensure compliance with banking regulations.
Resolved customer complaints quickly and professionally.
Ensured proper security protocols were followed by all employees while handling money or other assets.
Reviewed daily activity reports to identify any discrepancies or unauthorized transactions.
Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
Office Assistant
McCone County Health Center
Circle, MT
06.2010 - 07.2012
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Maintained an organized filing system of paper documents and electronic files.
Answered phone calls and welcomed visitors to office.
Collected payments, issued receipts and updated accounts to reflect new balances.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Conducted office inventory checks and requested restock of supplies.
Dispersed incoming mail to correct recipients throughout office.
Teller
Redwater Valley Bank
Circle, MT
07.2012 - 12/31/13
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Balanced cash drawers on a daily basis.
Provided exceptional customer service while accurately processing routine transactions.
Assisted customers in opening new accounts and completing required paperwork.
Answered customer inquiries regarding bank products and services.
Processed wire transfers for customers both domestically and internationally.
Maintained confidentiality of all customer records and information according to company policies.
Reported any operational issues or system problems that occurred during shift promptly.
Followed up on requests from customers in a timely manner.
Maintained confidentiality of bank records and client information.
Memer Service/Accounting Assistant
Grasslands Federal Credit Union
Circle, MT
01.2014 - 04/29/24
Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Worked closely with auditors during year-end audits to provide necessary documentation.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Received and recorded cash, checks and transfers.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Processed invoices twice a month.
Cash Handling
Worked with ACH processing to ensure proper deposits and payments are completed.
Education
Associate of Arts - Human Services
Dawson Community College
Glendive, MT
05-2022
Bachelor of Arts - Human Services
Montana State University - Billings
Billings, MT
05-2004
Skills
Bookkeeping
Clerical Support
Administrative Support
Supply Management
Office Administration
Scheduling
Data Entry
Mail handling
Call handling
Invoice Processing
Payment Processing
Customer Service
Works well with others
Custom
Hard worker with a willingness to learn
Maintains positive relationships with co-workers and customers