Candace Hatmaker
Griffin,GA
Summary
Detail-oriented and dependable Department of Community Supervision Administrative Assistant II with experience supporting government operations and maintaining accurate, organized records. Skilled in managing confidential information, scheduling appointments, preparing reports, and providing professional customer service to staff and the public. Proficient in Microsoft Office Suite and office management systems, with a strong ability to multitask in fast-paced environments. Known for excellent communication skills, attention to detail, and a commitment to supporting efficient agency operations and compliance with departmental procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Department of Community Supervision
Barnesville, GA
03.2026 - Current
- Maintaining confidential offender/client files and case records
- Entering and updating data in case management systems
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication between departments to streamline workflow processes.
- Assisted in preparation of reports and presentations for community supervision initiatives.
- Filing, scanning, copying, and organizing records
- Answering phones, screening calls, and directing inquiries
- Greeting offenders, visitors, probationers, parolees, and staff
- Managing email and internal communications
- Supporting policy and procedure tracking
- Responding to public information requests (as permitted)
- Maintaining confidentiality and handling sensitive information appropriately
Orthopedic Medical Assistant
Orthogeorgia
Macon, GA
05.2022 - Current
- Improved patient outcomes by providing thorough orthopedic assessments and accurately documenting medical histories.
- Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
- Assisted physicians with diagnostic testing such as X-rays, CT scans, EMG/NCS or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Contributed to increased clinic revenue by effectively promoting ancillary services such as physical therapy or durable medical equipment when appropriate for patient needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
Orthopedic Medical Assistant
Resurgens Orthopedics
McDonough, GA
10.2019 - 05.2022
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Assisted physicians with diagnostic testing such as X-rays, CT scans, EMG/NCS or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Orthopedic Medical Assistant
University Orthopaedic Surgeons
Knoxville, TN
09.2017 - 10.2019
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
- Improved patient outcomes by providing thorough orthopedic assessments and accurately documenting medical histories.
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Contributed to increased clinic revenue by effectively promoting ancillary services such as physical therapy or durable medical equipment when appropriate for patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Chiropractic Assistant
Griffin Wellness Center
Griffin, GA
07.2015 - 09.2017
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associate of Science - Medical Assisting
Roane State Community College
Knoxville, TN08-2019
Associate of Science - Emergency Medical Technology
Faithful Guardian
McDonough, GA04-2016
Skills
- Clinical Assessment
- Physical Therapy Support
- Medical Documentation
- Patient Care
- Diagnostic Imaging
- Medical Equipment Operation
- Medical Coding
- Orthopedic Casting
- Orthopedic Knowledge
- Electronic Health Records
- Surgical Assistance
- Postoperative Care
- Teamwork Abilities
- Anatomy and Physiology
- Infection Control
- Medical Terminology
- Preoperative Preparation
- Orthopedic Bracing
- Orthopedic Triage
- Patient Scheduling
- HIPAA Compliance
- Procedure Assistance
- EMR / EHR
- Sterile Technique
- Clinical Documentation
- Prioritizing Stat Orders
- Orthopedic Splints
- Medical Procedures
- Vital Signs Monitoring
Accomplishments
- Served as primary point of contact for internal staff, courts, law enforcement agencies, and the public.
- Resolved administrative inquiries professionally while maintaining confidentiality and procedural compliance.
- Facilitated communication between officers, judicial partners, and external stakeholders to support case coordination
- Streamlined administrative workflows that improved office efficiency and reduced processing delays.
- Reduced backlog in case file processing through improved organization and prioritization.
- Assisted in implementing new office procedures or technology systems to improve operations.
- Trained or onboarded new administrative staff on agency procedures and office protocols.
- Supported successful completion of audits or inspections through accurate documentation and records management.
- Supported timely processing of offender documentation, warrants, court orders, and compliance-related paperwork.
- Assisted with maintaining accurate data entry in offender management databases and tracking systems.
- Helped ensure compliance with agency policies, records retention standards, and confidentiality requirements.
- CPR/BLS training.
Affiliations
- Outdoors, Crafting
Certification
AMERICAN HEART ASSOCIATION • BLS PROVIDER CERTIFIED • CPR SINCE 2019-PRESENT
Languages
English
Full Professional
Timeline
Administrative Assistant II
Department of Community Supervision
03.2026 - Current
Orthopedic Medical Assistant
Orthogeorgia
05.2022 - Current
Orthopedic Medical Assistant
Resurgens Orthopedics
10.2019 - 05.2022
Orthopedic Medical Assistant
University Orthopaedic Surgeons
09.2017 - 10.2019
Chiropractic Assistant
Griffin Wellness Center
07.2015 - 09.2017
Associate of Science - Emergency Medical Technology
Faithful Guardian
Associate of Science - Medical Assisting
Roane State Community College