Brooklynn Enriquez
Summary
Detail-oriented administrative professional with experience in fast-paced, compliance-driven environments. Skilled in records management, regulatory compliance, and timekeeping support, with a strong ability to manage competing priorities and maintain accurate, confidential documentation. Proven ability to coordinate operations, support onboarding processes, and communicate effectively across teams. Self-motivated work ethic to perform effectively in independent or team environments. Highly adaptable, self-motivated, and proficient in navigating multiple data systems to ensure efficient and organized workflows.
Overview
6
6
years of professional experience
Work History
Administrative Assistant II
Pueblo Community College
10.2024 - Current
- Provided comprehensive administrative and operational support for a multi-program nursing department (ADN, LPN, APN, BSN, NUA), ensuring efficient coordination across faculty, clinical staff, and students.
- Managed pre-nursing advising, admissions, registration, and student support, providing guidance on prerequisites, applications, and program requirements.
- Managed confidential student, faculty, and clinical records in compliance with institutional, accreditation, and regulatory standards, ensuring secure and accurate documentation practices.
- Coordinated clinical onboarding, credentialing, and compliance tracking for students and instructors, monitoring deadlines and ensuring all requirements were met for clinical placement.
- Reviewed, maintained, and improved tracking systems, forms, and documentation to ensure accuracy, completeness, and adherence to program and regulatory requirements.
- Supported accreditation and audit processes by compiling reports, maintaining records, and ensuring compliance with state and national standards.
- Processed faculty contracts, including tracking workload assignments, verifying entries, and supporting timekeeping accuracy for payroll processing (FLAC).
- Monitored and communicated critical deadlines related to compliance, onboarding, and program requirements, ensuring timely follow-up with staff and students.
- Served as a primary point of contact for department inquiries, resolving issues, coordinating communication, and escalating concerns as appropriate.
- Maintained and updated digital records across multiple systems (Banner, OneDrive, CastleBranch, myClinical Exchange), ensuring data integrity and accessibility.
- Coordinated scheduling for courses, clinical rotations, meetings, and events in collaboration with program and clinical coordinators.
- Managed office operations including supply inventory, equipment coordination, and implementation of efficient administrative procedures.
- Collaborated with faculty and leadership to support program delivery, regulatory compliance, and continuous process improvement within a healthcare-focused environment.
- Supervised and coordinated work-study and hourly staff, including scheduling, time tracking, and task delegation.
Office Support III
Pueblo County Dept. of Housing and Human Services
10.2023 - 10.2024
- Performed customer service and reception duties for the department or division; provided information; directed callers and visitors to the appropriate department or person; takes messages.
- Set up and maintained office filing systems, filed, and recorded using unique identifiers and cross-referencing to avoid duplication; assembled information upon request; developed and maintained related forms and documents.
- Received, sorted, distributed, and processed incoming or outgoing mail.
- Prepared information including binding, stapling, and copying; distributed packets to appropriate persons including mass mailings.
- Typed a variety of standardized, routine documents and letters including but not limited to interoffice memos and administrative forms.
- Ordered, maintained, and distributed office supplies and/or equipment.
- Coordinated, scheduled, and made arrangements for training, meetings, events, tests, and/or similar activities.
- Scanned and entered various information into databases.
- Performed other duties as appropriate or necessary for performance of the job. Assisted with coverage in other areas as needed.
- Executed large volumes of copying/scanning of files; ensured original documents are properly aligned and are within the guidelines of quality control.
- Proofread documents succeeding the imaging/scanning process and purged case records no longer needed in accordance with state rules, policies, and regulations.
- Folded, stuffed, and sealed outgoing mail in accordance with United States Postal Service rules and regulations; received, opened, sorted, and delivered incoming mail to various units/personnel within the department; prepared and received packages from USPS and Federal Express, and signed for all incoming parcels.
- Worked with department technicians in verifying that all data entries are entered correctly and communicates when information needs to be corrected; initiated IT help desk ticket to help troubleshoot system issues, errors, and/or data entry problems.
- Maintained and updated face sheets and creates and delivers labels to technicians; used and maintained spreadsheets to contain technician requests and customer data.
Assistance Payment Technician
Pueblo County Dept. of Housing and Human Services
04.2023 - 10.2023
- Gathers, assembles, and reviews information from applicants and recipients regarding financial and non-financial criteria relevant to initial or continued eligibility.
- Verifies information by direct contact, collateral contacts, phone contacts and/or home visits.
- Enters and updates case/customer information within the automated computer system.
- Informs applicants/recipients of the relevant requirements and benefits of program for which they have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response with notices generated by the computer.
- Maintains inquiry level access in multiple State and County computer systems for basic case information as necessary.
- Provides administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records and compiling statistics and figures.
- Determines eligibility for/and or maintain an initial or ongoing workload for Adult Financial, Medical and Food Assistance Program recipients.
LEAP Clerk
Pueblo County Dept. of Housing and Human Services
09.2021 - 04.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment by other front desk staff.
- Provided administrative support for assigned programs including maintaining records, verifying accuracy of records and compiling statistics and figures.
- Responded to inquiries from client’s requests for information and handled difficult and complex issues involving clients.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors. Served as a resource concerning client’s eligibility.
- Assisted clients applying for public assistance benefits. This includes explaining the application process and ensuring the person is able to submit completed documents. Reviews applications and verifies for completeness in accordance with public assistance eligibility guidelines.
- Processed incoming and outgoing mail and performs routine clerical tasks such as, copying, printing, sorting, and distributing forms and documents.
- Uploaded large volumes of electronic documents, files and media into the online case management database. Scans and uploads hardcopy documents for file retention.
- Maintained organized files to support staff needs and maximize performance. Assisted staff in completing work when necessary.
LEAP Outreach
Pueblo County Dept. of Housing and Human Services
08.2020 - 09.2021
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Created materials, including brochures, flyers, and social media content to increase program visibility within the community.
- Maintained accurate records of client interactions, progress, and outcomes.
- Built trust with clients by consistently following up on progress and offering additional support when needed.
- Developed and maintained relationships with community organizations and agencies.
Education
Associate of Applied Science - Accounting
Pueblo Community College
Pueblo, CO04-2028
Skills
- Records management and regulatory compliance
- Timekeeping and payroll support
- Clinical coordination and onboarding support
- Administrative operations and workflow optimization
- Data entry and database management
- Document preparation and secure record handling
- Scheduling and calendar coordination
- Customer service and stakeholder communication
- Staff training and support
- Office management and process improvement
- Microsoft Office Suite and Google Workspace
Timeline
Administrative Assistant II
Pueblo Community College
10.2024 - Current
Office Support III
Pueblo County Dept. of Housing and Human Services
10.2023 - 10.2024
Assistance Payment Technician
Pueblo County Dept. of Housing and Human Services
04.2023 - 10.2023
LEAP Clerk
Pueblo County Dept. of Housing and Human Services
09.2021 - 04.2023
LEAP Outreach
Pueblo County Dept. of Housing and Human Services
08.2020 - 09.2021
Associate of Applied Science - Accounting
Pueblo Community College