Samantha Figueroa
Crosby,Texas
Summary
Administrative Assistant and Phlebotomist with 8+ years of experience in strategic data management and community engagement. Excels in clinical documentation and data visualization, contributing to process improvement and seamless operations. Dedicated to fostering collaborative and innovative solutions in dynamic, diverse environments, leveraging strong interpersonal and analytical skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
Texas Department Of Criminal Justice
04.2025 - Current
- Monitor inmate electronic correspondence closely while maintaining detailed records which led to improved safety within the facility.
- Developed strong relationships with local law enforcement & staff while fostering collaboration on shared goals related to public safety and offender management.
- Reduced mail delivery errors by carefully verifying recipient addresses, inmate housing and ensuring no contraband is on TDCJ premises.
- Safeguarded sensitive information through proper handling of confidential correspondence according to agency policies.
District Truancy Clerk/Campus PEIMS Coordinator
Dayton ISD
12.2023 - 10.2024
- Conducted family outreach programs, providing resources and guidance on attendance policies, which fostered a more engaged school community.
- Meticulously audited student records, identifying and rectifying discrepancies. Maintained precise PEIMS data, ensuring compliance with state reporting requirements and funding allocations.
Assistant Principal/Counselor Secretary
Humble ISD
01.2022 - 12.2023
- Coordinated administrative tasks for school leadership, fostering efficient communication channels and streamlining office procedures.
- Provided crucial administrative support during high-stress periods, ensuring smooth operations and maintaining a calm, organized environment.
- Orchestrated successful school events and programmes, boosting community engagement and fostering a positive school culture.
Patient Service Representative
Kelsey Seybold Clinic
09.2021 - 12.2021
- Pioneered new approaches to bridge laboratory and medical staff, fostering a culture of seamless information exchange and collaborative problem-solving.
- Streamlined patient service processes, enhancing efficiency and satisfaction. Implemented innovative scheduling solutions, reducing wait times and improving overall clinic operations.
- Meticulously managed patient records and appointments, ensuring accuracy and compliance with healthcare regulations. Implemented rigorous quality control measures for data entry.
Lead Patient Service Representative
Quest Diagnostics
09.2018 - 09.2021
- Led initiatives to streamline patient service processes, achieving measurable improvements in service quality and response times.
- Supported team in resolving complex patient issues, demonstrating strong problem-solving skills and commitment to exceptional service.
- Maintained meticulous records and ensured compliance with healthcare regulations, contributing to high standards of patient care.
Laboratory Assistant/Phlebotomist (Float)
Sunset Labs
09.2015 - 10.2017
- Conducted precise phlebotomy procedures, minimizing patient discomfort and ensuring specimen integrity through meticulous handling.
- Collaborated with medical teams to enhance patient experience, demonstrating strong communication and teamwork in fast-paced environments.
- Efficiently managed lab equipment and supplies, optimizing workflow and reducing downtime, enhancing overall lab efficiency.
Medical Assistant/Phlebotomist
Elite Care Medical
04.2015 - 07.2015
- Meticulously managed patient records and phlebotomy duties, contributing to high-quality patient outcomes through diligence and accuracy.
- Improved record-keeping accuracy, reducing errors and enhancing operational efficiency in a fast-paced medical setting.
- Streamlined patient flow by coordinating appointments effectively, enhancing patient satisfaction and clinic efficiency.
- Implemented new filing system to expedite record retrieval, resulting in quicker access and improved patient service delivery.
Education
Phlebotomy Technician - Houston
Pima Medical Institute
HoustonSkills
- Conflict Resolution
- Report Writing
- Community Outreach
- Administrative Support
- Attention to Detail
- Organizational Skills
- Multitasking
- Process Improvement
- Problem Solving
- Clinical Documentation
- Workflow Optimization
- Data Analysis
- Time Management
- Team Collaboration
- Data Entry
- Team Leadership
- Confidentiality
- Office Management
- Data Visualization
- Interpersonal Skills
- Training & Development
Timeline
Administrative Assistant II
Texas Department Of Criminal Justice
04.2025 - Current
District Truancy Clerk/Campus PEIMS Coordinator
Dayton ISD
12.2023 - 10.2024
Assistant Principal/Counselor Secretary
Humble ISD
01.2022 - 12.2023
Patient Service Representative
Kelsey Seybold Clinic
09.2021 - 12.2021
Lead Patient Service Representative
Quest Diagnostics
09.2018 - 09.2021
Laboratory Assistant/Phlebotomist (Float)
Sunset Labs
09.2015 - 10.2017
Medical Assistant/Phlebotomist
Elite Care Medical
04.2015 - 07.2015
Phlebotomy Technician - Houston
Pima Medical Institute
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