Candace Hazzard
SHAKER HEIGHTS,OH
Summary
Accomplished Customer Preservation Specialist, Sr. with a proven track record at Progressive Insurance Companies, adept in negotiation and sales techniques to enhance customer retention. Optimally skilled in project and general management. Demonstrated ability to mentor staff, fostering professional growth and achieving high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Customer Preservation Specialist, Sr.
Progressive Insurance Companies
10.2022 - Current
- Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
- Using various sales techniques to help increase the retention of our policyholders
- Negotiating with customers to renew contract to retain business
- As a licensed P&C insurance agent, selling insurance policies
- Gathering information about customer complaints to aid in creating new retention strategies
Trainer, CSR
CVS HEALTH CORPORATION
11.2020 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
General Manager
IHOP LLC
08.2019 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bar Supervisor
Maggiano's Restaurant
03.2017 - 07.2019
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Education
Associate Of Applied Science - Police Science
Ursuline College
Cleveland, OHCertificate - Real Estate
Cuyahoga Community College
Cleveland, OH05.2004
High School Diploma - General Studies
Shaker Hts High School
Shaker Heights, OH06.2003
Skills
- Licensed Insurance Agent (50 state Property & Casualty Insurance licenses)
- Real Estate
- Project Management
- Teamwork and collaboration
- Teaching skills
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
Timeline
Customer Preservation Specialist, Sr.
Progressive Insurance Companies
10.2022 - Current
Trainer, CSR
CVS HEALTH CORPORATION
11.2020 - 10.2022
General Manager
IHOP LLC
08.2019 - 03.2020
Bar Supervisor
Maggiano's Restaurant
03.2017 - 07.2019
Associate Of Applied Science - Police Science
Ursuline College
Certificate - Real Estate
Cuyahoga Community College
High School Diploma - General Studies
Shaker Hts High School
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