Candace Henry
Jamaica Plain
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Healing Response Team -Per Diem
Boston Health Commission
Boston, MA
03.2025 - Current
- Arrive at a crime scene to help and support the families
- Attend Memorials, Wakes and Funerals to assist families with support during the services
- Go out in the community to provide resources to anyone who may have experienced some Trauma
Supervisor
Commonwealth Care Alliance
Boston, MA
07.2021 - Current
- Oversaw daily operations of the administrative department, ensuring efficient workflow and adherence to policies and procedures
- Managed a team of administrative staff, providing guidance, training, and performance evaluations
- Implemented new scheduling system that improved efficiency
- Developed and maintained effective communication channels between nursing staff and administrative personnel
- Collaborated with other departments to streamline processes and improve overall patient care experience
- Led regular meetings with administrative staff to address concerns, provide updates on organizational changes, and foster teamwork, along with bi-weekly 1:1's
- Developed standardized protocols for handling sensitive patient information in compliance with HIPAA regulations
- Evaluated staffing needs based on patient volume fluctuations to maintain optimal levels of support staff at all times
- Created training materials for administrative procedures such as billing codes, insurance verification processes, and appointment scheduling guidelines
- Collaborated with HR department to recruit qualified candidates for open positions within the administrative team
- Conducted performance reviews for direct reports, recognizing achievements and identifying areas for improvement or additional training needs
- Participated in interdisciplinary meetings to discuss patient care plans, identify potential challenges or barriers to implementation
- Managed and resolved patient complaints or concerns related to administrative processes or staff interactions
- Upload to Patients EMR, all documents received via fax, email, or mail. While working with the Community Engagement and other health agencies.
- Scheduled all appointments, referrals and specialty appointments
Community Outreach Coordinator- Part-time
Bridge Over Troubled Waters
Boston, MA
01.2024 - 11.2024
- Created detailed reports on outreach activities and engagement levels
- Provided training sessions for team members on effective outreach techniques and best practices
- Identified trends in customer feedback through surveys or focus groups to improve outreach strategies
- Attended all events the City of Boston hosted for the Youth, to inform them of services we at Bridge provided.
- Regularly assess the “street scene” to maintain up-to-date information on where homeless youth gather, including overnight camps in and around Boston
- Assess the needs of street youth, provide on-street crisis counseling, and other services to help ensure their safety.
- Document service statistics and records for accurate reporting and entry of data into both Bridge ETO system and Boston HMIS
Guest Service Specialist- Part-time
Pine Street Inn
Boston, MA
04.2019 - 02.2023
- Provided direct support and assistance to residents in a shelter setting, ensuring their safety and well-being
- Implemented and enforced shelter policies and rules to maintain a safe and orderly environment
- Offered emotional support and crisis intervention to residents facing challenging situations
- Distributed food, clothing, and personal hygiene items to residents in need
- Organized shelter supplies and inventory, ensuring availability of essential items
- Participated in staff meetings and training sessions to stay updated on best practices and procedures
- Implemented safety protocols and emergency procedures to ensure the well-being of residents
- Provided transportation assistance to residents for medical appointments or essential errands
- Administer Narloxone (Narcan)
- Enter all data into Homeless Management information System (HMIS).
Clinical Support Coordinator
Commonwealth Care Alliance
Boston, MA
08.2018 - 07.2021
- Assisted in scheduling appointments
- Screened incoming calls and emails; handled inquiries or directed them to the appropriate person for response
- Maintained confidential files and records with utmost discretion
- Provided excellent customer service by addressing queries or concerns promptly and effectively
- Ordered all Durable Medical Equipment.
- Triage calls from the members, families, caregivers, providers and other health agencies
Parking Enforcement Officer
BTD
Boston, MA
05.2016 - 08.2018
- Enforced all parking violations throughout the City of Boston. Conducted all of the cities mandated violations with the highest customer service. Inform the constituents of the violations and properly explain the citation.
- Interacted with customers in a professional manner while performing meter reading duties
- Responded to customer inquiries or concerns regarding the parking meter readings with patience and clarity
- Coordinated with dispatchers or supervisors to prioritize urgent service requests or special assignments
Benefits Eligibility & Referral Social Worker
MASSHEALTH
Quincy, MA
04.2015 - 04.2016
- Educated clients on various health insurance plans with in Masshealth, coverage options, and policy details to help them make informed decisions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately
- Assisted customers in navigating the enrollment process
- Assessed client eligibility for government-sponsored health insurance programs such as Medicaid or Medicare
- Updated all demographics, financial and background data
Education
Bryman Medical Institute
Brighton, MA01-2001
High school diploma or GED -
West Roxbury High School
West Roxbury, MA01-1997
Skills
- Motivational interviewing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- CPR
- Home & community care experience
- Microsoft PowerPoint
- Conflict management
- Microsoft Word
- Microsoft Office
- Word processing
- Working with people with disabilities
- Case management
- Microsoft Outlook
- Intake
- Microsoft Excel
Accomplishments
Received the Partners in Excellence award
Certification
- Driver's License
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Community Healing Response Team -Per Diem
Boston Health Commission
03.2025 - Current
Community Outreach Coordinator- Part-time
Bridge Over Troubled Waters
01.2024 - 11.2024
Supervisor
Commonwealth Care Alliance
07.2021 - Current
Guest Service Specialist- Part-time
Pine Street Inn
04.2019 - 02.2023
Clinical Support Coordinator
Commonwealth Care Alliance
08.2018 - 07.2021
Parking Enforcement Officer
BTD
05.2016 - 08.2018
Benefits Eligibility & Referral Social Worker
MASSHEALTH
04.2015 - 04.2016
Bryman Medical Institute
High school diploma or GED -
West Roxbury High School
Additional Information
Authorized to work in the US for any employer