Samantha Kelly
Hillside,NJ
Summary
- A creative support professional with a record of increased responsibility.
- Customer focused with diverse industry experience including insurance, publishing, non-profit and retail.
- Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.
- Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.
- Excellent event planning skills with
- Raised 25,000 dollars for Robert Wood Children Specialized Hospital
Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker Per Diem
Partnership for Maternal & Child Health of Northern New Jersey
Irvington, NJ
02.2023 - Current
- Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement
- Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families
- Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found
- Help patients set personal health related goals and attend appointments
- Provide referrals for services to community agencies as appropriate
- Help patients connect with transportation resources and provide appointment reminders in special circumstances
- Transporting patients based on HHC van policy
- Exhibit excellent working relations with patients, visitors and staff
- Effectively communicating HHC's mission
- Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans
- Work collaboratively with other clinical personnel assigned to the same patient
- Knowledgeable about community resources appropriate to needs of patients/families
- Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress
- Act as a patient advocate and liaison between the patient/family and community service agencies
- Record patient care management information in the EMR and other software no later than 24 hours after patient contact
- Attend regular staff meetings, trainings
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Monitored client progress towards health goals and objectives.
- Offered emotional support during difficult times or stressful situations.
- Developed individualized treatment plans based on patient assessment results.
- Provided assistance with completing forms related to public benefits programs.
- Maintained accurate records of patient data in a secure electronic database.
- Assessed the impact of social determinants of health on patient outcomes.
Clinical Sales Marketing Liaison/Hospital Account Manager
Kindred Healthcare
Rahway, NJ
06.2017 - Current
- Establishes the patient's eligibility for care
- Communicates with the families of patients
- Interacts with a variety of hospital staff from different departments
- Assesses patients upon admission to the hospital or medical facility
- Reviews patients' medical records
- Determines whether a patient should be admitted to the hospital or if their health issue can be handled on an outpatient basis
- Explains care options to patients and their families
- Works with a healthcare facility to schedule doctor visits and therapy sessions for patients
- Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process and back to the home environment
- Verifies health insurance coverage for patients
- Trains new employees who serve as clinical liaisons
- Coordinates communication between patients and their physicians, case managers and other medical staff
- Develops relationships in the community on behalf of the medical facility
- Schedules speaking engagements at community events
- Works with the facility's marketing and sales team to bring awareness of the facility's strengths and services into the community at large
- Planning, developing and implementing effective marketing communication campaigns
- Using the full marketing mix for the company's marketing communications
- Writing copy for all marketing collateral, including brochures, letters, emails and websites
- Understanding the product and customer profile and write thorough specs for each
- Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur
- Producing an accurate summary of total spend at the end of a marketing campaign
- Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met
- Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.
- Cultivated relationships with current and potential clients to increase brand recognition.
- Drafted reports summarizing performance metrics of marketing programs and campaigns.
- Collaborated with external vendors to coordinate advertising activities across multiple channels.
- Organized and managed promotional events such as tradeshows, webinars, and product launches.
- Coordinated with internal teams to ensure successful implementation of marketing plans.
Discharge Planner
Robert Wood Johnson Hospital
New Brunswick, NJ
07.2014 - 08.2017
- Assists all patients through the healthcare system by acting as a patient advocate and navigator
- Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives
- Facilitates health and disease patient education, including leading group office visits
- Supports patient self-management of disease and behavior modification interventions
- Coordinates continuity of patient care with external healthcare organizations and facilities, including the process hospital admission and discharge and referrals from the primary care provider to a specialty care provider
- Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits
- Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry
- Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed
- Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans
- Facilitates patient medication management based upon standing orders and protocols
- Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to the Patient-Centered Medical Home and Medical Neighborhood initiatives
- Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
Case Management / Social Work Executive Assistant
Robert Wood Johnson Hospital
New Brunswick, NJ
08.2013 - 07.2014
- Transcribes and corrects various correspondence, reports, notices and recommendations related to the instructional programs (elementary and secondary)
- Duplicates materials as necessary for in service programs conducted by the Director of Case Management
- Constant Communication with Insurance companies to ensure proper payment to hospital for patient care
- Aid Social workers in all clerical attributes
- Performs the usual office routines such as maintaining a regular filing system, transcription, typing correspondence, reports, notices, and recommendation forms
- Processes incoming correspondence as instructed
- Places and receives telephone calls and records messages
- Orders and maintains office supplies for Director of Case Management
- Orders, receives and distributes instructional supplies for Case Management personnel
- Performs bookkeeping tasks associated with the position
- Maintains a schedule of appointments and makes arrangements for conferences and interviews
- Obtains, gathers, and organizes pertinent data as needed, and puts it into usable form for the Director of Case Management
- Promptly and thoroughly completes assignments and attends to details accurately and efficiently
- Constant communication with different Insurance companies in order to get payment to the Hospital from the different insurance companies
- Performs other duties as deemed necessary by the Director of Case Management
- Aid Case Managers with discharge proposition for patients
- (home, group home, nursing home etc.)
Unit Secretary
Robert Wood Johnson Hospital
New Brunswick, NJ
08.2012 - 09.2013
- Coordinator of activities at the nursing station including clinical and reception activities
- Interacts effectively with physicians and team members
- Acts as the communication link of the multidisciplinary team
- Provide clerical aid to the nurses and physicians, aid patients with any inquiries
- Answers telephone, transcribes orders and maintains neat, orderly environment
- Reports safety issues such as hazardous environments and medical errors
- Demonstrates excellent communication skills, time management and problem solving skills.
Education
Master's in Social Work -
Walden University
AZ, AZ07.2024
Master of Science - Sales And Marketing Education
Strayer University
Washington, DC06-2024
Bachelors of Arts in Communication Studies -
Kean University
05.2012
Skills
- Customer Service
- Patient Care
- Salesforce
- Marketing Communications
- Payroll
- Budget Management
- Business Analysis
- Microsoft Office
- Recruiting
- Hospital
- Nursing Home
- DME
- Home Health
- Copywriting
- Transcription
- Data Collection
- Research
- Human Resources
- Case Management
- Administrative Experience
- Proofreading
- Marketing
- Sales
- Personal assistant experience
- Clerical experience
- Bookkeeping
- Budgeting
- Social work
- Crisis Intervention
- Individual / Group Counseling
- Behavioral Health
- EMR Systems
- Motivational Interviewing
- Writing Skills
- HIPAA Guidelines
- Microsoft Office proficiency
- Report Preparation
- Bilingual in Haitian Creole
Certification
CPR, 11/01/20
Timeline
Community Health Worker Per Diem
Partnership for Maternal & Child Health of Northern New Jersey
02.2023 - Current
Clinical Sales Marketing Liaison/Hospital Account Manager
Kindred Healthcare
06.2017 - Current
Discharge Planner
Robert Wood Johnson Hospital
07.2014 - 08.2017
Case Management / Social Work Executive Assistant
Robert Wood Johnson Hospital
08.2013 - 07.2014
Unit Secretary
Robert Wood Johnson Hospital
08.2012 - 09.2013
Master's in Social Work -
Walden University
Master of Science - Sales And Marketing Education
Strayer University
Bachelors of Arts in Communication Studies -
Kean University