Cherelle Harmon
Baltimore,MD
Summary
Certified community health worker focused on quality, with experience in graphic design, event planning, and leadership. Skilled at prioritizing workflows, resolving conflicts, and developing staff. Empathetic individual with strong ability to connect with diverse populations, fostering trust and understanding in community health initiatives. Driven to collaborate and communicate effectively, ensuring comprehensive care and support as to the community. Strong communicator with a track record of building relationships, training, and motivating teams to meet ambitious goals. Professional with several years of experience and proven knowledge of mindfulness and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Health Worker/Customer Service Call Center Representative
AbsoluteCare
Baltimore, MD
09.2024 - 05.2026
- Designed and implemented a lesson plan to teach data investigation.
- Managed high-volume inbound calls, ensuring efficient customer service delivery.
- Handle incoming calls, direct inquiries, and provide exceptional customer service support to clients and staff.
- Manage appointment scheduling, calendar coordination, and office management tasks using tools like Google Workspace and Microsoft Office.
- Provide personal assistant support as needed, including calendar management and task prioritization to optimize workflow.
- Trained and supervised community health workers on new technology.
- Hiring and training new community health workers and community outreach specialists.
- Designed curriculum to help teach onboarding members through new technology.
- Conducted community outreach to individuals' homes, medical appointments, and events.
- Reengaging lost to care patients to support needs.
- Identifying the service needs and creating care plans to provide services to families.
- Providing transportation services for families and offering accompaniment for individuals attending medical appointments.
Community Health Worker
JOHN HOPKINS UNIVERSITY
Baltimore, MD
09.2023 - 09.2024
- Educated patients about insulin administration techniques, glucose monitoring systems, nutrition therapy and other aspects of diabetes care.
- Utilized problem solving skills to develop strategies to help patients manage their disease process more effectively.
- Conducting community outreach to identify and connect individuals and families to resources and services that provide the necessary support.
- Case management and evaluating the effectiveness of the care plan and services.
- Worked closely with diverse individuals to create positive relationships.
- Working on setting goals and care plans for the community.
- Followed up with clients after appointments to check on their current health and verify completion of required actions.
- Planning events and engaging with clients who are lost to care.
- Linked clients with resource referrals, assisting with engagement services.
Community Health Worker
Central Maryland Area Health Education Center
Baltimore, MD
11.2021 - 09.2023
- Supporting leadership roles by training Community health workers
- Attended and organized weekly meetings with management to coordinate and plan all projects
- Acted as a liaison between management and the project teams
- Created eye-catching graphics and sponsored posts for the company's Facebook pages
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Assisted in the training of new community health workers and community outreach specialists.
Part-Time Community Health Worker
Central Maryland Area Health Education Center
Baltimore
08.2020 - 11.2020
- Attended Professional development courses and community workshops to increase non-profit knowledge
- Facilitate workshops and events to educate local communities on community resources.
- Maintained relationships with community resources and agencies.
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Education
High School Diploma - Graphic and Art design
Baltimore Design School
Baltimore, MD05-2017
Skills
- Customer service
- Computer literacy
- Communication skills
- Call center customer service
- Nonprofit experience
- Multicultural sensitivity
Certification
- CPR Certification
- BSL Certification
- CHW Certification
Timeline
Community Health Worker/Customer Service Call Center Representative
AbsoluteCare
09.2024 - 05.2026
Community Health Worker
JOHN HOPKINS UNIVERSITY
09.2023 - 09.2024
Community Health Worker
Central Maryland Area Health Education Center
11.2021 - 09.2023
Part-Time Community Health Worker
Central Maryland Area Health Education Center
08.2020 - 11.2020
High School Diploma - Graphic and Art design
Baltimore Design School