Reading self development books on leadership
Candace Herold
Information Technology
SAN DIEGO,CA
Summary
US Navy Veteran with 15+ years of experience working in healthcare administration. Highly skilled analyzing data, managing multiple databases, and coaching others. Recent graduate of ACI Learning's advanced IT Computer User Support program. Extensive experience in service support such as Service Now and Remedy, hardware, software, networking, Windows 10, Active Directory, and end user support. Objective is to leverage healthcare administrative background with technology training to obtain a role in IT infrastructure support. Still holds a Secret Clearance.
Overview
15
15
years of professional experience
Work History
Issue Resolution Specialist
Deep Mile Networks
San Diego, CA
08.2021 - 01.2024
- Provided onsite support for development and continued management of electronic health record to ensure 5000 end users can provide quality patient care and business support. Responsible for managing, tracking, and driving issue resolution process, and assisting Informatic Committee with workflow reviews and activities. · Triage all local tickets associated with go-lives, system upgrades, system modifications, and connectivity.
- Act as liaison between military treatment facility leaders, Defense Health Agency Health Informatic, and Cerner Millennium to support system deployment activities, business process adoption, and reports and metrics activities.
- Develop and direct deployment of solutions to complex problems requiring extensive understanding of project functionality and lifecycle.
Administrative Supervisor
Naval Branch Health Clinic Miramar
San Diego, CA
04.2018 - 04.2021
- Facilitated implementation of MHS Genesis Electronic Health Record (EHR) as Peer Expert/Super User for 250 clinic staff, providing training and support to ensure smooth transition and compliance with regulatory requirements, security standards, and best practices related to electronic health record implementation and data privacy.
- Facilitate change management activities, including stakeholder engagement, training, and communication, to supported adoption of MHS Genesis and minimize resistance to change. Trained staff to use Joint Legacy View (JLV) during transition to MHS Genesis.
- Communicated and managed project status, milestones, risks, and dependencies to key stakeholders, including senior leadership, providing regular updates and transparency throughout project lifecycle.
Dermatology Operating Room Manager
Naval Medical Center San Diego
San Diego, CA
03.2017 - 04.2018
- Served as Operating Room Supervisor for Dermatology Clinic; tracked all biopsy specimens, managed patient flow, and ensured care was delivered in operating room according to standard. Worked as Health Technician during biopsy procedures; setup procedure instruments, prepped patients, administered local anesthetic, and assisted 10 provider.
- Held consultations with wound care patients after their surgeries; taught them post-surgical treatment options and assisted them schedule biopsy follow-up appointments.
- Held auxiliary position in clinic known as Development Team Leader; worked with clinic's leadership to design training curriculum that helped 10 sailors advance to higher pay grades.
HR Assistant Manager
U.S. Naval Hospital
Yokosuka, Japan
12.2014 - 03.2017
- Served as HR Assistant Manager for Personnel and Accounting Department; led small team of eight sailors and provided exceptional customer service while processing 3,500+ personnel transfers, transactions, and duty requests.
- As Command Pay Coordinator, processed $6.6 million in personnel pay entitlements and $3.2 million in specialty pay for medical and dental officers stationed in Naval Hospital Yokosuka and six branch clinics throughout Japan.
- Named "Assistant Drug Education Youth Coordinator;" led 13 personnel and mentored 26 youth students. Designed curriculum that developed character, leadership, and confidence so they were equipped to engage in positive, healthy, and drug-free lifestyles.
Emergency Trauma Technician
Marine Support Squadron 373
San Diego, CA
08.2011 - 12.2014
- As Emergency Trauma Technician, provided medical coverage and medical administration for 650+ Marines, including medical support during training evolutions, preventive medicine, and documentation of injuries, sicknesses, and treatments.
- As Assistant Manager, fostered environment of excellence for 14 co-workers, and managed annual budget of $300,000.
- Improved operations, professional development, work performance, efficiency, and mission readiness; implemented processes that led to 30% reduction in wasted and annual dental readiness rating of95%.
Occupational Health Technician
U.S. Navy Hospital
Okinawa, Japan
08.2008 - 08.2011
- Projected managed opening of six occupational health clinics on Okinawa US military bases, improving access to Occupational Health services to over 50,000 military personnel, civilians, and beneficiaries.
- Ordered and managed $900,000 supply and equipment budget for seven clinics to meet quality standards.
- Trained and mentored 18 staff to conduct health screenings and medical evaluations for employees to assess fitness for duty and identify potential health risks related to workplace exposures.
Education
No Degree - Information Technology
ACI Learning
Centennial, CO06.2021
No Degree - Health Sciences
Coastline Community College
Fountain Valley, CA04.2007
Skills
- Customer Relations
- Resource Allocation
- Root Cause Analysis
- Project planning and development
- JLV
- Cerner Millennial
- Military Medicine
- Program Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceWork from home optionPersonal development programsFlexible work hoursPaid sick leavePaid time offHealthcare benefitsInterests
Learning new skills, such as AI
Arts and crafts hobbies
Timeline
Issue Resolution Specialist
Deep Mile Networks
08.2021 - 01.2024
Administrative Supervisor
Naval Branch Health Clinic Miramar
04.2018 - 04.2021
Dermatology Operating Room Manager
Naval Medical Center San Diego
03.2017 - 04.2018
HR Assistant Manager
U.S. Naval Hospital
12.2014 - 03.2017
Emergency Trauma Technician
Marine Support Squadron 373
08.2011 - 12.2014
Occupational Health Technician
U.S. Navy Hospital
08.2008 - 08.2011
No Degree - Information Technology
ACI Learning
No Degree - Health Sciences
Coastline Community College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved integration of new electronic health record by introducing MHS Genesis for Military Healthcare in San Diego, CA region.
- Resolved product issue through consumer testing.
Software
Microsoft 360 Outlook
ServiceNow
MHS Genesis
Cerner
Millenial
Joint Legacy View (JLV)
Microsoft Office
Chat GPT
KTTL
Affiliations
- Awaken Church, San Diego, CA
- Veteran's Beer Club, San Diego Region
- Information Security Community, Linkedin
- ACI Learning Alumni
Certification
CompTIA Security+ certification is in progress.