Jeffrey Foust
Marion,OH
Summary
Dependable Issue Resolution Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Issue Resolution Specialist
Quantum Health
Columbus, OH
01.2017 - Current
- Responsible for the Education and Coaching of Pod members on how to resolve issues
- Handles and resolves highly escalated member issues regarding Benefits, Billing, Eligibility, and Pharmacy
- Assists in identifying trends with member issues for Pod Management
- Assisted in developing strategies to increase customer satisfaction levels.
- Defined team directions and provided guidance to members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Service Advisor/Fit Specialist
Thiel’s Wheels Harley-Davidson
Upper Sandusky, OH
01.2013 - 01.2017
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Crew Leader
Association for the Developmentally Disabled
Columbus, OH
01.2013 - 01.2013
- Management of developmentally disabled cleaning crew
- Monitored task completion to meet company standards for performance.
- Training developmentally disabled adults to maintain employment
- Safety and security of cleaning crew
- Payroll and supervision.
- Established and maintained professional working relationships with employees.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
General Manager
Absolute Protection Inc.
Fort Wayne, IN
01.2003 - 01.2012
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented successful business strategies to increase revenue and target new markets.
Residential Cottage Coordinator
Rosemont Center Inc.
Columbus, OH
01.2006 - 01.2009
- Provides leadership and supervision of 20 cottage direct care staff members
- Actively participated in training sessions for new staff members on proper protocols related to resident care.
- Maintained accurate records of daily operations, such as attendance logs and incident reports.
- Communicated with staff to resolve problems with individual clients.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Monitored medication administration practices to ensure accuracy according to policies and procedures.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
Youth Services Supervisor
Indiana Dept. of Correction
Fort Wayne, IN
01.1999 - 01.2006
- Coordinates the safety and security of up to 102 juvenile offenders
- Monitored employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducts conflict mediation between at-risk teens and their families
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Military Policeman/Infantryman
United States Army
01.1990 - 01.1997
- Personal Bodyguard for celebrities such as Bruce Willis and Charlie Daniels.
- Maintained security in restricted areas.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Team Leader
- Wrote detailed arrest and accident reports.
- Traveled to foreign territories to set up and defend military camps.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
Education
Bachelor’s Degree - Business Administration/Human Resources
Indiana Institute of Technology
Skills
- Resource Allocation
- Emergency Response
- Quality Assurance
- Customer Relations
- Management Collaboration
- Quality Assessment
- System Installations
- Documentation Management
- Project Planning
- Analytical Thinking
- Issue Research
- Experience in Leadership
- Program Evaluation
- Process Improvement
- Improvement Plan Knowledge
Us Army Awards
- Expert Infantryman Badge
- Good Conduct Medal (2)
- Army Commendation Medal (2)
- Nation Defense Medal
- Army Service Ribbon
- Overseas Service Ribbon
- Multiple Certificates of Achievement
Security Clearance
U.S. Government Top Secret Security Clearance 1994 – 1997
Affiliations
- Team Lead
- Claims Specialist
- PSR Rapid Response
- Stretch Assignment with Q Base.
Accomplishments
- Leeper Nominee
- Completed 30+ Quantum Health Online Training Courses.
Timeline
Issue Resolution Specialist
Quantum Health
01.2017 - Current
Service Advisor/Fit Specialist
Thiel’s Wheels Harley-Davidson
01.2013 - 01.2017
Crew Leader
Association for the Developmentally Disabled
01.2013 - 01.2013
Residential Cottage Coordinator
Rosemont Center Inc.
01.2006 - 01.2009
General Manager
Absolute Protection Inc.
01.2003 - 01.2012
Youth Services Supervisor
Indiana Dept. of Correction
01.1999 - 01.2006
Military Policeman/Infantryman
United States Army
01.1990 - 01.1997
Bachelor’s Degree - Business Administration/Human Resources
Indiana Institute of Technology