Shelby Avila
Moody,Texas
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate QAC systems. Effective at operating within company regulations and following department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
12
12
years of professional experience
Work History
Policy Issue Specialist
American Income Life Insurance Company
02.2013 - 11.2019
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Assistant Manager
Casa Ole Mexican Restaurant
01.2012 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Server
Gilbertos Mexican Restaraunt
07.2011 - 01.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Brookshire Brothers
04.2008 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Moody High School
Moody, TX06.2011
Skills
- Customer Relations
- Resource Allocation
- Supply Management
- Root Cause Analysis
- Quality Assurance
- Analytical Thinking
Timeline
Policy Issue Specialist
American Income Life Insurance Company
02.2013 - 11.2019
Assistant Manager
Casa Ole Mexican Restaurant
01.2012 - 02.2013
Server
Gilbertos Mexican Restaraunt
07.2011 - 01.2012
Cashier
Brookshire Brothers
04.2008 - 06.2009
High School Diploma -
Moody High School
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