Candace Johnson
Kotaco Fuels
Wiggins,CO
14
years of professional experience
Dedicated professional with a strong background in billing and customer service. Skilled in data entry and invoicing, consistently ensuring financial integrity and enhancing customer satisfaction through accurate and timely billing.
Work History
Billing Specialist
4 Years 1 Month- Processed invoices and ensured accuracy of billing information for timely payment.
- Reconciled discrepancies in billing records to maintain financial integrity.
- Managed customer inquiries regarding billing issues, enhancing customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Billing Specialist
5 Years 4 Months- Implemented process improvements that streamlined billing workflows and reduced errors.
- Collaborated with cross-functional teams to resolve complex billing disputes effectively.
- Trained new staff on billing procedures and software usage for improved efficiency.
- Analyzed billing data to identify trends and recommend adjustments for optimization.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Deli Manager
5 Years- Supervised daily deli operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation standards and customer service excellence.
- Developed scheduling strategies to optimize workforce efficiency during peak hours.
- Implemented inventory management systems to reduce waste and improve product availability.
- Enhanced customer satisfaction by addressing inquiries and resolving complaints promptly.
- Analyzed sales trends to identify opportunities for new product offerings and promotions.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
Education
High School Diploma
Skills
Billing systems and software
Insurance verification
Invoice processing
Customer service
Data entry proficiency
Account reconciliation
Invoice generation
Invoicing proficiency
Timeline
Billing Specialist
Kotaco Fuels
05.2022 - 06.2026Read More
Billing Specialist
JWJ Trucking
01.2017 - 05.2022Read More
Deli Manager
Stubs Gas & Oil
01.2012 - 01.2017Read More
Washington High School
High School Diploma
Read More