Candace Kizer
Memphis,Tennessee
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Flexible and dependable when working with others and open to building new skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Nutrition Technician
Shelby County Schools
Memphis, Tennessee
05.2019 - Current
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Identified issues, analyzed information and provided solutions to problems.
Front Desk Associate
Massage Envy
Memphis, Tennessee
05.2018 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Maintained cleanliness and organization of front desk area.
- Answered guest questions and referred to local points of interest.
- Contributed to increased sales
- Managed fluctuation of over 40 calls per day
Style Specialist
Charming Charlie
Memphis, Tennessee
05.2016 - 12.2017
- Greeted all clients with warm smile and asked open-ended questions to better understand customer needs.
- Constructed fashion sample garments for agents and sales representatives.
- Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Handled payment transactions using POS to maintain accuracy and payment processes.
- Contributed to increased sales
Deli Clerk
Kroger Co | Germantown, Tennessee
Germantown, WI
06.2015 - 01.2016
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Greeted customers at deli counter to fulfill requests and answer questions.
Education
Bachelor of Arts - Psychology, English
University of Memphis
Memphis, TN 08.2011 - 05.2016
Skills
Adaptability
Excellent work ethic
Customer service
Computer skills
Basic math
Time management
Problem-solving skills
Technical Support
Word processing
Organization
Compassion
Written Communication
Detail-oriented
Cleanliness and sanitation
Food preparation and safety
Food safety standards
Timeline
Nutrition Technician
Shelby County Schools
05.2019 - Current
Front Desk Associate
Massage Envy
05.2018 - 09.2018
Style Specialist
Charming Charlie
05.2016 - 12.2017
Deli Clerk
Kroger Co | Germantown, Tennessee
06.2015 - 01.2016
Bachelor of Arts - Psychology, English
University of Memphis
08.2011 - 05.2016