Candace Kuykendall
Hermitage,TN
Summary
Dynamic leader with extensive experience at Chief's On Broadway, renowned for training and mentoring teams to exceed customer satisfaction benchmarks. Expertise in MS Office and strong decision-making skills have led to significant improvements in operational efficiency. Recognized for exceptional attention to detail and a dedication to high-quality service, resulting in strengthened industry relationships and increased client bookings. Career ambitions focus on further enhancing team performance and operational success.
Overview
8
8
years of professional experience
Work History
Box Office Lead/Artist Hospitality
Chief's On Broadway
Nashville, TN
03.2024 - Current
- Verified ticket holders and checked them in for shows.
- Coordinated seating arrangements for every show.
- Maintained cleanliness standards by checking all facilities prior to each event.
- Ensure thorough assistance is provided to all ADA guests by working closely with security.
- Instructed newly hired employees on operational procedures and Tixr equipment handling.
- Managed comprehensive support to fulfill every need for artist performances.
- Assist with guidance in case of an emergency.
- Maintain professional interactions with Artists, Tour Managers, and Label Executives.
- Conducted and managed show operations in Manager's absence.
Bartender/Customer Service Representative
Sprocket Rocket Party Bike
Nasvhille, TN
04.2021 - Current
- Ensured high-energy engagement and superior customer service for events on a mobile bar.
- Executed tasks such as serving drinks, performing dances, and singing to entertain guests while maintaining their safety.
- Answered phones, addressed guest inquiries about tours, and managed reservations.
- Validated identification and processed guest check-ins.
President
Innovative Artist Services
Nashville, TN
12.2016 - Current
- Provide comprehensive management and booking services to emerging artists.
- Identified and cultivated strategic markets for artist bookings.
- Managed client schedules and project portfolios.
- Cultivated strong connections with industry executives, restaurant owners and booking agents to enhance client bookings.
Bartender/Server/FOH Trainer
California Pizza Kitchen
Nashville, TN
08.2020 - 02.2022
- Ensure 100% guest satisfaction by displaying CPK brand behavior.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained tidy bar area, supported Host, guaranteeing all drinks were prepared accurately on time.
- Trained FOH employees at underperforming CPK restaurants nationwide to boost sales.
Education
Bachelor of Arts - Writing For Film And Television
LA FIlm School
Los Angeles, CASkills
- Training and mentoring
- MS office expert
- Deadline oriented
- Handling escalations
- Budgeting and reporting
- Staff education and training
- Sales expertise
- Meticulous attention to detail
- Adherence to high customer service standards
- Focused on customer satisfaction
- Process improvement specialist
- Decision-making
- Team building and leadership
- Social media monitoring
- Product knowledge
- Skilled multi-tasker
- New hire training
- Time management
Timeline
Box Office Lead/Artist Hospitality
Chief's On Broadway
03.2024 - Current
Bartender/Customer Service Representative
Sprocket Rocket Party Bike
04.2021 - Current
Bartender/Server/FOH Trainer
California Pizza Kitchen
08.2020 - 02.2022
President
Innovative Artist Services
12.2016 - Current
Bachelor of Arts - Writing For Film And Television
LA FIlm School
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