Candace Ladner
Abilene,TX
Summary
Motivated leader with experience supervising teams in both healthcare and retail settings. Demonstrated success as in Interim Supervisor, Sales Manager, and Team Lead overseeing staff performance, workflow efficiency, and service delivery. Strong communication, organizational, and problem- solving skills.
Overview
7
7
years of professional experience
Work History
Interim Supervisor
Kate Spade
Gulfport, MS
09.2023 - Current
- Evaluated customer needs and feedback to drive product and service improvements
- Applied strong leadership talents and problem- solving skills to maintain team efficiency and organized workflow
- Educated staff on organizational mission and goals to help employees achieve success
Full Time Sales Lead/Brand Ambassador/PT Merch Lea
American Eagle Outfitters, Inc
Gulfport, MS
07.2021 - Current
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs
- Used POS system to process sales, returns, online orders, and gift card activations
- Trained, coached, and mentored new sales associates for maximum performance
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Presented professional image consistent with company's brand values
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor
- Developed, maintained, and utilized diverse client base
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Patient Access Representative
Memorial Healthcare
Gulfport, MS
05.2026 - 06.2026
- Processed patient registrations and insurance verifications efficiently.
- Ensured compliance with healthcare regulations during patient interactions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
Hendrick Health
Abilene, TX
10.2024 - 03.2026
- Delivered high-quality service to patients, families, and clinical staff consistently maintaining professionalism in high stress, high volume environments.
- Verified insurance eligibility and benefits across multiple payers, reducing claim denials
- Collected copays, deductibles, and prior balances while maintaining transparency and compass during financial discussions
- Coordinated preadmission and outpatient registrations with a focus on speed and accuracy for a location that services 4 medical disciplines
- Provided clear explanations of hospital processes, wait times, and financial responsibilities to support patient understandings and comfort
- Resolved patient concerns and escalated complex issues to appropriate departments and leaders to ensure timely solutions for all involved
- Served as a go to resource for new staff, providing training on systems, workflows, and customer service best practices
- Ensured compliance with HIPPA, EMTALA, hospital policies to protect patient privacy and safety
- Maintained detailed knowledge of insurance plans, authorization requirements, and medical terminology to support accurate registrations
- Adapted quickly to changing workflows, policy changes, insurance changes, staffing shortages, and departmental priorities
- Built strong working relationships across multidisciplinary teams to maintain a cohesive and efficient work environment
- Accurately registered an average of 30 patients per shift, ensuring complete and compliant demographic, insurance, and clinical documentation
Part Time Supervisor
Levis Strauss & Co
Gulfport, MS
03.2024 - 10.2024
- Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows
- Processed timecards and payroll data for a team of employees
Team Leader Manager
Altitude Trampoline Park
Gulfport, MS
05.2019 - 10.2022
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing costumer confidence, and decreasing escalations to executive office
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Evaluated employee performance and coached and trained team members, increasing the quality of work and employee motivation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Opened and closed location and monitored shift changes to uphold successful operation strategies and maximize business success
Education
Associate of Science - General Studies
Mississippi Gulf Coast Community College
Perkinston, MS12.2022
Skills
Training and mentoring
Customer service
Staff management
Decision-making
Business development
Coaching and mentoring
Payroll processing
Multitasking and organization
Money handling
Timeline
Patient Access Representative
Memorial Healthcare
05.2026 - 06.2026
Patient Access Representative
Hendrick Health
10.2024 - 03.2026
Part Time Supervisor
Levis Strauss & Co
03.2024 - 10.2024
Interim Supervisor
Kate Spade
09.2023 - Current
Full Time Sales Lead/Brand Ambassador/PT Merch Lea
American Eagle Outfitters, Inc
07.2021 - Current
Team Leader Manager
Altitude Trampoline Park
05.2019 - 10.2022
Associate of Science - General Studies
Mississippi Gulf Coast Community College