Candace Spaziano
West Warwick,RI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Banker’s Mortgage. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Proficient in data entry and active listening, adept at fostering positive relationships and ensuring customer satisfaction. Demonstrated ability to improve operational efficiency and drive business success.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Banker’s Mortgage
10.2010 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Cardis Furniture & Mattresses
03.2001 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Baking Science - Baking And Pastry
Johnson & Wales University
Providence, RI06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Banker’s Mortgage
10.2010 - 12.2024
Sales Associate
Cardis Furniture & Mattresses
03.2001 - 06.2010
Associate Baking Science - Baking And Pastry
Johnson & Wales University
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