Candace Lucien
Elm Mott,TX
Summary
Customer-oriented Store Manager offering over 19 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
Mac Daddy's Pub
12.2023 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
Store Manager
Circle K
07.2005 - 11.2023
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Developed strategies to maximize sales and profitability.
Education
High School Diploma -
La Vega High School
Waco, TX05-2005
Skills
- Store operations oversight
- Store Merchandising
- POS Systems
- Team Development
- Supply Ordering
- Customer Service
- Team motivation
- Recruitment and hiring
- MS Office proficient
- Problem-Solving
- Relationship Building
- Clear and effective communication
Certification
- Serv Safe
- T.A.B.C
- CLASS C
Timeline
Bartender
Mac Daddy's Pub
12.2023 - Current
Store Manager
Circle K
07.2005 - 11.2023
High School Diploma -
La Vega High School
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