Years of professional experience Food and Beverage
Hi, I’m
Allison Whitehead
Hephzibah,GA
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
24
2
Call Center and Technical Support
Work History
Rack 1 & 2Augusta , GA
Keyholder/Bartender/Lead Server/ Trainer
11.2021 - 12.2023
Job overview
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured compliance with all company policies and procedures.
- Inspected physical condition of store premises to identify any maintenance issues.
- Executed Georgia Lottery Platforms with separate cash drawer with accuracy.
- Inspected IDs for alcoholic beverages.
- Ran three different software platforms: Retail, Pool Table Reservations and GA Lottery.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Adhered to all local laws governing retail operations including security requirements.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Verified accuracy of register tills at beginning and end of shift.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Replenished merchandise displays throughout the store as needed.
- Provided customer service including cashiering, merchandising and restocking shelves.
Carolina Ale House- LM HospitalityAugusta, Georgia
Bartender
01.201 - 09.2023
Job overview
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Attended regular training sessions to stay updated on new products or trends.
- Provided drink suggestions to customers based on their preferences.
- Provided Ga Lottery Platforms.
- Executed ID checks
AppleAugusta, GA
Apple Technical Support Representative
07.2018 - 12.2020
Job overview
- Adhered to all company policies when dealing with customer inquiries.
- Repaired defective parts or components of Apple products while following safety regulations.
- Prepared detailed reports summarizing customer service activities on a daily basis.
- Maintained high levels of professionalism at all times while interacting with customers.
- Documented resolutions into knowledge base for future reference by other team members.
- Identified potential sales opportunities during customer interactions and referred them to sales team accordingly.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
- Analyzed customer inquiries and responded with timely solutions in a professional manner.
- Educated customers on product features and usage instructions.
- Performed system updates for operating systems, software applications, security patches.
- Attended training sessions regularly to stay updated on latest product developments from Apple.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Ensured that all customer complaints were addressed in a timely manner.
- Provided advice on best practices for optimal use of Apple products.
- Followed up with customers after resolving their inquiries to ensure satisfaction.
- Provided remote assistance using remote access tools such as Screenshare.
- Maintained records of customer interactions and transactions within the database systems.
- Configured network settings on Apple devices according to user requirements.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to customers on Apple products, including iPhone, and iPad.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
Augusta Technical CollegeAugusta, GA
Associate from Business Management And Entrepreneurship
05-2008
Augusta Technical CollegeAugusta, GA
Associate Cosmetology from Cosmetology
04-2007
Skills
- Opening and closing coordination
- Drawer counting
- Customer service
- Daily reporting
- Store operations oversight
- Task delegation
- Employee oversight
- Inventory monitoring
- Safety enforcement
- Bank deposits
- Staff training and development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Keyholder/Bartender/Lead Server/ Trainer
Rack 1 & 2
11.2021 - 12.2023
Apple Technical Support Representative
Apple
07.2018 - 12.2020
Augusta Technical College
Associate from Business Management And Entrepreneurship
Augusta Technical College
Associate Cosmetology from Cosmetology
Bartender
Carolina Ale House- LM Hospitality
01.201 - 09.2023