Candace Martin
Globe Life & Accident Insurance
Huntsville,AL
7
years of professional experience
Compassionate Patient Care Professional skilled in coordinating healthcare services and facilitating communication between patients and medical staff. Strong organizational abilities enhance team collaboration and ensure efficient patient experiences. Expertise in managing patient records and scheduling, with a commitment to delivering high-quality care.
Work History
Remote Customer Service Representative
9 Months- Assist policyholders with account, policy, payment, and billing-related inquiries while maintaining accuracy and professionalism.
- Responded to customer emails and inquiries, providing accurate information and effective account support to address concerns.
- Process and discuss policy payments, account balances, reinstatements, and other account-related transactions.
- Review and update customer account information using multiple internal systems and databases.
- Document customer interactions and account activity to ensure accurate records and facilitate timely follow-up.
- Navigate multiple computer systems simultaneously while maintaining data accuracy and attention to detail.
- Handle confidential customer and policy information in accordance with company procedures and privacy standards.
- Resolved complex billing inquiries by researching account history and applying company policies, enhancing customer satisfaction.
- Addressed policyholder inquiries regarding coverage, billing, and account updates with accurate, courteous service.
- Processed customer requests for policy changes, beneficiary updates, and documentation corrections in CRM systems.
- Processed and updated customer information, account changes, and submitted documentation with a strong focus on accuracy and confidentiality.
- Review customer-submitted forms and information to identify requested changes and ensure records are updated correctly within established procedures.
Customer Service
1 Year 7 Months- Assisted customers with account and service-related questions, ensuring accurate information and enhancing customer satisfaction.
- Processed customer transactions accurately, adhering to established company procedures to maintain service quality.
- Worked with multiple departments to resolve customer issues and ensure timely completion of requests.
- Collaborated with multiple departments to resolve customer issues, facilitating timely completion of requests and improving overall customer experience.
- Maintained organized records and completed daily administrative and operational tasks.
- Provided exceptional customer service, leading to increased client retention and loyalty.
- Replenished inventory to ensure shelves remained stocked and merchandise stayed accessible to customers.
Hostess / Retail
1 Year 9 Months- Greeted guests promptly at entrance, managed seating flow to minimize wait times.
- Coordinated To-Go and catering orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Coordinated To-Go and catering orders to ensure accuracy and timely completion.
- Processed customer orders and transactions accurately while maintaining detailed order information.
- Managed multiple priorities while delivering accurate and professional customer service, contributing to positive guest experiences.
- Greeted guests at entrance with a warm welcome. promptly at entrance, managed seating flow to minimize wait times.
- Managed multiple priorities while maintaining accuracy and professional customer service.
- Supervised front-of-house staff during service, ensuring smooth guest flow and consistent standards.
- Trained new team members on POS procedures, order accuracy, and service expectations.
- Coordinated host, server, and support staff communication to reduce service delays.
Patient Care Coordinator
4 Years 5 Months- Coordinated patient services while maintaining accurate patient records and documentation to enhance care delivery.
- Communicated with patients, families, nurses, social workers, and other members of the care team regarding patient needs and services.
- Coordinated information between multiple parties to support timely and accurate service delivery.
- Facilitated information exchange among patients, families, and care team members to ensure timely and accurate service delivery.
- Responded to patient and family concerns and directed issues to the appropriate healthcare professional or department.
- Maintained confidentiality when handling sensitive patient and family information.
- Performed administrative duties requiring accuracy, organization, documentation, and attention to detail.
- Monitored scheduled services and followed up on outstanding needs to ensure continuity of care.
- Reduced errors in medical records through diligent review, improving overall patient data integrity.
- Reviewed and sent medical records to other physicians upon request.
Education
High School Diploma
No Degree - Health Administration
Skills
Billing & Payment Processing
Account Management
Customer Advocacy
Data Management
Microsoft Office
Time Management
Scheduling Coordination
Workflow Optimization
Attention to Detail
Problem Solving
Analytical skills
Customer service
Written and verbal communication
Regulatory Awareness
Account support
Written and verbal communication
Timeline
Remote Customer Service Representative
Globe Life & Accident Insurance
01.2026 - CurrentRead More
Customer Service
Walmart / Sam Club
05.2024 - 12.2025Read More
Hostess / Retail
Cracker Barrel
08.2022 - 05.2024Read More
Patient Care Coordinator
Alabama Hospice Care / Tuscaloosa Hospice Care
02.2020 - 07.2024Read More
Northridge High School
High School Diploma
Read More
Shelton State Community College
No Degree from Health Administration
Read More