Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Strategic thinking combined with hands-on experience enables the delivery of impactful solutions that enhance organizational performance. A strong commitment to continuous improvement and innovation fosters a culture of excellence and collaboration. Passionate about leveraging skills to contribute to team success and achieve ambitious goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Attendee/ Forklift
Rockdale County Recycling Center
09.2020 - Current
Managed point of sale purchase processes, ensuring precision and speed in transaction handling.
Organize and facilitate the registration of individuals for authorized tags.
Build a highly satisfied and loyal customer base through engagement and answer phone calls about the recycling center.
Facilitated customer inquiries regarding navigation and communicated current station availability.
Completed 2.5 years of comprehensive forklift training.
Operate forklift to efficiently transport materials within the facility.
Pick up warehouse debris and deposit waste into appropriate piles and stacked baled trash.
Oversaw daily operations in the absence of the primary supervisor.
Facilitated recycling efforts by retrieving paper and cardboard from multiple locations.
Participate in recruitment efforts by interviewing prospective candidates for open positions.
Facilitated training and evaluation of staff on forklift operations.
Managed resolution of customer complaints in a timely manner, ensuring positive customer experiences.
Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
Train new employees on company policies, job duties, and performance expectations.
Assist other staff members in completing tasks as needed.
Issue receipts, refunds, credits, or change due to customers.
Learn different roles of colleagues to maintain operational continuity.
Count and balanced cash drawers.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Bath & Body Works
11.2014 - 01.2022
Meet selling goals/expectations during scheduled shifts.
Build a highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and e-mail.
Support replenishment activities that keep the store full and abundant.
Assisted with floor sets, window changes, visual presentations, signage placement, etc.
Consistently execute the selling model.
Processed all point-of-sale purchases efficiently.
Handled returns of merchandise.
Uploaded additional items based on customer interests and needs.
Selled various products by explaining unique features and educating customers on proper application or usage.
Tagged new merchandise for sale and updated signs.
Followed checklist to complete retail store opening and closing activities.
Opened and closed cash registers, balanced cash drawers, and made deposits.
Sales Associate
Justice
03.2017 - 08.2018
Consistently execute the selling model.
Meet selling goals/expectations during scheduled shifts.
Build a highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and e-mail.
Supported replenishment activities that keep the store full and abundant.
Assisted with floor sets, window changes, visual presentations, signage placement, etc.
Processed POS (point of sale) purchases.
Handled returns of merchandise.
Education
B.S. - Biology
Georgia State University
GA
05.2020
Skills
Customer engagement
Supportive interpersonal skills
Skilled in prioritizing concurrent responsibilities
Attention to detail
Proficient in organization techniques
Excellent communication
Dependable and responsible
Critical thinking
Effective team collaboration
Customer service
Multitasking Abilities
Problem resolution
Time management
Certification
Forklift operator certification, United Academy, 2025