Candace Martinez
Texas City,TX
Summary
Effective Project Manager 3 with experience working with teams to plan and execute successful projects motivated to continue to learn and grow as a professional. Hardworking employee with customer service, multitasking and time management abilities
Overview
21
21
years of professional experience
Work History
Project Mgr 2
Comcast
Houston
04.2018 - Current
- Metro e Project Manager managed all metro e fiber project in Houston
- Worked with Business partners to meet date and complete projects on time
- Forecasted requirements, prepared budgets, and scheduled expenditures to help projects meet financial targets each month/QTR
- Created and delivered weekly project status reports and followed-up with project owners and stakeholders on pending action items
- Compiled data and measured performance with P2/Century/Orion to assess project success and improve future strategies
- Worked with Program Managers to complete projects through weekly meetings to ensure we met the customer deadline
- Worked all escalations and assisted in completing them via the escalation tool for all Metro e jobs.
Customer Service Specialist-Seasonal
Kohls Department Store
League City, TX
09.2022 - 12.2022
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Performed data entry of customer orders into the company's order management system.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Const, Coord 2
Comcast
Houston, Texas
11.2016 - 04.2018
- Worked closely with all sales personnel to assist with routine sales and managed projects working closely with the business partners to complete the jobs on time
- Managed all SMB orders from walk out to design to job estimate and job completion
- Managed passing forecast for each month to determine budget and how many jobs would complete each month to meet target
- Assisted construction specialist in the field when they had POC issue or issues with an order
- Resolved customer complaints regarding sales and service via customer escalations
- Maintained a daily schedule for the business partner to follow in order to meet the expectations of construction jobs and deadlines weekly
- Held weekly meetings with the business partner in order to keep the jobs on target.
Administrative Assistant-Tech Ops
Comcast
Houston, Texas
07.2002 - 11.2016
- Supported Tech Ops manager in reporting for all technicians in the FFO for monthly metrics
- Scheduled all techs for work, vacation holidays
- Led tech meetings for the FFO in order to present monthly numbers and providing updates to the whole FFO
- Gained valuable skills by learning how to create spreadsheets and use pivot tables
- Filed and retrieved documents, introducing more efficient filing system adopted by company
- Oversaw appointment scheduling and calendar maintenance for manager as well as supervisors on our team
- Organized conferences and special events, including setting up the catering and preparing all supporting materials.
Education
Registered Massage Therapist -
European Institute for Massage Therapy
High School Diploma -
College of the Mainland
Skills
- Project Management
- Construction
- Customer Experience
- Data analysis
- Project planning
- Forecasting
- Creative thinking
- Organization
- Problem-solving
Timeline
Customer Service Specialist-Seasonal
Kohls Department Store
09.2022 - 12.2022
Project Mgr 2
Comcast
04.2018 - Current
Const, Coord 2
Comcast
11.2016 - 04.2018
Administrative Assistant-Tech Ops
Comcast
07.2002 - 11.2016
Registered Massage Therapist -
European Institute for Massage Therapy
High School Diploma -
College of the Mainland
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