Candace Miles
Baton Rouge,LA
Summary
Dedicated and empathetic Customer Service Advisor with 3 years of experience providing support across phone, email, and chat channels. Proven ability to resolve issues efficiently, build rapport, and deliver high-quality service in high-volume remote environments. Tech-savvy, self-motivated, and skilled in multitasking to ensure a smooth and satisfying customer experience.
Overview
3
3
years of professional experience
Work History
Engagement Specialist
Carenet
01.2024 - 03.2025
- Facilitated patient engagement through effective communication and support strategies.
- Implemented outreach initiatives to enhance patient satisfaction and retention rates.
- Collaborated with healthcare teams to streamline care coordination and follow-up processes.
- Managed scheduling systems to optimize appointment availability for patients.
Customer Service Representative
ABC Solutions
02.2022 - 04.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Collaborated with team members to streamline workflows and improve service delivery.
- Educated customers on product features, fostering informed purchasing decisions.
Education
No Degree - Associates of Arts: Business Management
University of Phoenix
Tempe, AZ09-2026
High School Diploma -
Northeast High School
Pride, LA05-2018
Skills
- Remote customer support
- CRM systems (Zendesk, Salesforce, etc)
- Live chat and email handling
- Problem-solving and conflict resolution
- Microsoft Office & Google Workspace
- Active listening and clear communication
- Time management and task prioritization
- Multichannel support (phone, chat, email)
Timeline
Engagement Specialist
Carenet
01.2024 - 03.2025
Customer Service Representative
ABC Solutions
02.2022 - 04.2023
No Degree - Associates of Arts: Business Management
University of Phoenix
High School Diploma -
Northeast High School
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