Jennifer Lane
Athens,GA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. I'm Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 20 years of experience in Customer Relationship Services.
Overview
20
20
years of professional experience
Work History
Remote - Accounts Support Specialist
Northside Hospital
02.2022 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Cross trained in the billing process cycle to include charge capture, insurance, collections and payment processing including outsourced receivables.
Secretary
Northside Hospital
04.2020 - 02.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
Manager of Operations
Blessed Hands Beauty Bar
01.2005 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Education
Athens Technical Collage
Athens, GA 01.2008 - 1 2011
Skills
- Remote Customer Support
- Billing Support Services
- Training and Coaching
- Highly Professional Customer Service Expert
- Account Administration
- Remote Technical Support
Timeline
Remote - Accounts Support Specialist
Northside Hospital
02.2022 - Current
Secretary
Northside Hospital
04.2020 - 02.2022
Athens Technical Collage
01.2008 - 1 2011
Manager of Operations
Blessed Hands Beauty Bar
01.2005 - 06.2022