CANDACE NEAL
Oklahoma City,OK
Summary
Operations manager and team leader with a proven track record of inspiring teams and driving shared vision. Expertise in developing professional rapport and effectively leading diverse groups to exceed business goals. Strong analytical skills to identify operational issues and implement corrective actions. Committed to fostering a motivated and empowered workforce. Results-driven Cold Caller with a knack for maintaining high productivity and efficient task completion. Specialize in persuasive communication, client data management, and objection handling. Excel using active listening, resilience, and adaptability to navigate through challenging conversations and secure client interest.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
OG&E
Oklahoma City, Oklahoma
04.2024 - 11.2026
- Assisted customers with inquiries about services and billing issues.
- Provided clear explanations of energy programs and rates to customers.
- Resolved customer complaints using effective problem-solving techniques.
- Documented customer interactions in the customer relationship management system.
- Collaborated with team members to improve service delivery processes.
- Conducted follow-up calls to ensure customer satisfaction and support.
Customer Service Agent
Foundever
Fort Smith , AR
09.2020 - 02.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Initiated contact with potential clients through phone calls.
- Recorded detailed notes during client interactions for follow-up actions.
- Scheduled appointments for sales representatives with interested leads.
EXPERIENCE Manager
TJ's Fashion
Idabel, OK
02.2019 - 03.2020
- Financial management
- Team building expertise
- Process management
- Hiring and motivation of staff
- Planning and strategy
- Daily operations supervision
- Communication
- Scheduling
- Customer service
- Maintained clean and organized merchandise displays.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels and reported shortages to management.
- Educated customers on promotions and loyalty programs available.
3rd assistant manager/key holder
Catos Fashion
Idabel, OK
01.2016 - 03.2019
- Reliable and punctual team worker POS systems
- Neat, clean and professional appearance Cash handling accuracy
- Delivers exceptional customer service Inventory control procedures
- Proven leader Loss prevention comprehension
- Excellent communication skills
- Managed daily store operations and staff scheduling to ensure smooth functioning.
- Trained and supervised team members on customer service standards and sales techniques.
- Developed visual merchandising strategies to enhance product displays and customer engagement.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
Telemarketing Specialist
TCIM Services
Edmond, Ok
04.2009 - 01.2014
- Make outbound calls to potential customers
- Share information about our products and services by following sales scripts
- Answering potential customer questions and follow-up call questions
- Closing sales and leading customer through the purchasing process.
- Initiated contact with potential clients through phone calls.
- Engaged prospects by delivering clear product information.
- Scheduled appointments for sales representatives with interested leads.
CM
05.2004
Education
License Nail Technician -
Kiamichi Technology Center - Idabel
Idabel, OK04.2016
High School Diploma - General education
Haworth High School
Skills
- Active listening Communication
- Computer skills Customer service
- Interpersonal skills Leadership
- Management skills Problem-solving
- Efficient and Detail-Oriented
- Sales and Upselling
- Data Entry and Maintenance
- Promoting Brand and Company Identity
- Work Prioritization
- Billing Adjustments and Refunds
- Upselling Products and Services
- Business Development
- Process Improvement
- Responding to Difficult Customers
- Account Management
- Merchandise Orders and Exchanges
- Strong Analytical and Problem Solving Skills
- Proactive Self-Starter
- De-escalation Techniques
- Computer Proficiency
- Sales Report Generation
- 40 wpm Typing Speed
- Teamwork and Collaboration
- Customer Account Management
- Inbound Customer Service
- Understanding Customer Needs
- Creative Problem Solving
- Patient and Empathetic
- Customer Complaint Resolution
- Establishing and Maintaining Customer Relationships
- POS Systems and Ordering Platforms
- Relationship Building
- Excellent Attention to Detail
- Inbound and Outbound Calling
Timeline
Customer Service Representative
OG&E
04.2024 - 11.2026
Customer Service Agent
Foundever
09.2020 - 02.2024
EXPERIENCE Manager
TJ's Fashion
02.2019 - 03.2020
3rd assistant manager/key holder
Catos Fashion
01.2016 - 03.2019
Telemarketing Specialist
TCIM Services
04.2009 - 01.2014
CM
05.2004
License Nail Technician -
Kiamichi Technology Center - Idabel
High School Diploma - General education
Haworth High School