Candace Ogletree
Columbus,GA
Summary
A Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Randstad
01.2023 - 06.2023
- Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on the first call.
Manufacturing/Production
Randstad
Columbus, GA
10.2021 - 01.2023
- Receive deliveries of goods and supplies, check for damaged or missing items, store goods, move stock around, pack orders, load and sometimes deliver goods, keep records of stock.
Quality Control Inspector
Kelly Services
Columbus, GA
12.2019 - 03.2020
- Responsible for assuring that manufactured items are made and assembled correctly and meet government standards and safety regulations.
Customer Service Representative III
AFLAC
Columbus, GA
06.2015 - 08.2019
- Receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policyholder or field force inquiries.
CSR - Customer Service Representative
Blue Cross Blue Shield
Columbus, GA
01.2014 - 06.2015
- Assisted with claims, benefits, filing claims, medical review for procedures/surgeries, and making doctors appointments.
Manufacturing Engineer
Malone Staffing Agency
West Point, GA
06.2012 - 01.2014
- Assisted with manufacturing cars for Kia, built auto parts, inspected vehicles and parts for safety, and loaded and stocked material.
Case Manager
SOURCE Care Management
Columbus, GA
07.2006 - 07.2012
- Assisted the elderly and disabled with making/attending doctor's appointments, medication management, bill payment, and wrote out and edited care plans.
Education
High school or equivalent in Childcare and Development -
Carver High School
Columbus, GA06.1998
Skills
- Documentation review
- Commercial driving
- Quality Control
- Customer Service
- Assembly Experience
- ISO 9001
- Call Center
- Agile
- Microsoft Office
- Research
- Management
- Manufacturing
- Customer Support
- Micrometer
- CNC
- Warehouse experience
- Project management
- Home care
- ETC
- Driving
- Leadership
- Waterfall
- Excel
- Inside sales
- Delivery driver experience
- Typing
- Quality Inspection
- Quick Books
- Mechanical knowledge
- Quality assurance
- Warehouse distribution
- Assembly
- SAP
- Infusion
- CSR
- Erisa 1500
- Sales
- Machining
- Customer Care
- Calipers
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Randstad
01.2023 - 06.2023
Manufacturing/Production
Randstad
10.2021 - 01.2023
Quality Control Inspector
Kelly Services
12.2019 - 03.2020
Customer Service Representative III
AFLAC
06.2015 - 08.2019
CSR - Customer Service Representative
Blue Cross Blue Shield
01.2014 - 06.2015
Manufacturing Engineer
Malone Staffing Agency
06.2012 - 01.2014
Case Manager
SOURCE Care Management
07.2006 - 07.2012
High school or equivalent in Childcare and Development -
Carver High School