Candace Peppers
Summary
Performance-oriented sales leader offering exceptional record of achievement over 15+ years I have a strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Assistant Sales Manager
Verizon Wireless
02.2015 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Sales Operations
Verizon Wireless
03.2008 - 05.2015
- Tracked and analyzed reports to determine where improvements can be made
- Managed daily office operations including clients accounts, inventory and records management
- Created and implemented standard operating procedures
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Sales Associate
Verizon Wireless
05.2006 - 03.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Science - Finance
University of Memphis
Memphis, TN08.2016
Bachelor of Science - Accounting
University of Memphis
Memphis, TN12.2012
Skills
- Sales Reporting
- Team building and Development
- Sales Goals
- KPI Monitoring
- Operations
- Microsoft Office
- Google Suite
- Customer Relations
Timeline
Assistant Sales Manager
Verizon Wireless
02.2015 - Current
Assistant Sales Operations
Verizon Wireless
03.2008 - 05.2015
Retail Sales Associate
Verizon Wireless
05.2006 - 03.2008
Bachelor of Science - Finance
University of Memphis
Bachelor of Science - Accounting
University of Memphis
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