Candace Presson
Texas City,TX
Summary
Adaptable and service-focused professional with over 5 years of experience in customer service and a growing background in HR Operations. Known for delivering personalized support, resolving complex inquiries, and consistently contributing to high levels of customer satisfaction. I bring a compassionate, detail-oriented approach shaped by both client-facing roles and behind-the-scenes operational work.
In addition to my extensive customer service and caregiving experience, I’ve recently expanded into HR Operations, with a focus on Offboarding Operations—ensuring smooth employee transitions and maintaining compliance with organizational procedures. Skilled in documenting interactions, preparing reports, and coordinating services with accuracy and empathy.
Whether working independently or as part of a team, I approach every task with professionalism, a strong sense of responsibility, and a commitment to excellence across both customer-facing and internal support roles.
Overview
7
7
years of professional experience
Work History
HR Program & Operations Associate
Accenture Flex
02.2025 - Current
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Manage Offboarding Process: Oversaw the offboarding process for departing employees, whether they are resigning, retiring, or being terminated.
- Conduct Exit Interviews: Facilitate exit interviews to gather feedback from departing employees about their experiences, which can provide valuable insights for improving workplace culture and retention strategies.
- Documentation and Compliance: Prepare and manage necessary documentation, such as resignation letters, termination notices, and benefits information, ensuring all legal and compliance requirements are met.
- Security and Access Management: Coordinate the return of company property and revoke access to company systems and data to protect sensitive information and maintain security.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
Customer Service Associate
Accenture Flex
Houston, United States
02.2021 - 02.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with people from various cultures and backgrounds on application process.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Effective liaison between customers and internal departments.
- Maintained a high level of product knowledge, providing accurate information to customers by Phone and Email.
- Served as Subject Matter Expert for Salesforce and Phone, supporting 2 teams totaling 20+ agents.
- Analyzed and addressed escalated claims to resolve issues quickly.
Caregiver, Special Needs
LT Home Health
Spring, TX
03.2020 - 01.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Private Caregiver
Self
Magnolia, TX
05.2019 - 01.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Administered medication as directed by physician.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
High School - General Studies
Vidor High School
Vidor Tx05-2006
Skills
- Customer Complaint Resolution
- Providing customer service
- Customer Service
- Complaint resolution
- Fraud detection and prevention
- Teamwork and Collaboration
- Effective communication skills
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
Timeline
HR Program & Operations Associate
Accenture Flex
02.2025 - Current
Customer Service Associate
Accenture Flex
02.2021 - 02.2025
Caregiver, Special Needs
LT Home Health
03.2020 - 01.2021
Private Caregiver
Self
05.2019 - 01.2021
High School - General Studies
Vidor High School