Results-driven professional with extensive experience in payroll management and customer service. Strong ability to implement promotional strategies and maintain confidentiality, focused on driving organizational success and improving employee satisfaction.
Overview
25
25
years of professional experience
Work History
Payroll Specialist
UKG
Orlando, FL
10.2024 - Current
Processed payroll accurately, ensuring timely employee payments through UKG software and payroll systems.
Processed payroll for employees using UKG software and payroll systems.
Managed payroll processing for employees through UKG software and payroll systems.
Prepared payroll reports for management review and compliance audits, ensuring accuracy and timeliness.
Prepared payroll reports for management review and audit support.
Payroll reports support management review and compliance audit preparation.
Worked with HR to keep employee records current in payroll systems.
Partnered with HR to maintain accurate employee information in payroll records.
Current employee information strengthened payroll record accuracy through HR coordination.
Protected sensitive payroll data and related documentation.
Safeguarded sensitive payroll data and documentation, maintaining strict confidentiality.
Confidential handling protected sensitive payroll data and documentation.
Storage Sales Consultant
Extra Space Storage
Orlando, Florida
01.2009 - 12.2009
Assisted customers in selecting appropriate storage solutions for their needs.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Implemented promotional strategies to attract new clients and retain existing customers.
Managed rental agreements and ensured accurate documentation of transactions.
Conducted site tours to showcase storage facilities and available units.
Responded to customer inquiries via phone, email, and in-person interactions.
Processed payments and handled cash transactions with accuracy and efficiency.
Maintained cleanliness and organization of the storage facility to enhance customer experience.
Performed cold calls to prospective customers to introduce company offerings.
Health Club Manager
Ladies' Choice Fitness Center
Columbia, South Carolina
01.2002 - 12.2004
Supervised daily operations of the health club, including staffing requirements and scheduling shifts.
Recruited, trained and managed a team of fitness instructors to deliver high-quality services.
Implemented strategies designed to enhance customer experience through improved service quality.
Monitored staff performance, providing feedback and guidance to ensure customer satisfaction.
Developed and implemented policies and procedures for the health club.
Organized special events to promote membership growth and retention.
Created targeted marketing campaigns to drive membership sales.
Cultivated relationships with local businesses to increase brand awareness in the community.
Assisted with developing promotional materials for upcoming events or programs.
Performed administrative tasks such as payroll processing, inventory management and budget preparation.
Conducted orientation sessions for new members on safety protocols and use of fitness equipment.