Candace Quitar Jepsen
Howard,OH
Summary
Reception and administrative support professional who keeps daily office operations running smoothly through visitor screening, call routing, appointment scheduling, and interdepartmental communication. Supports a positive service experience in senior living by resolving routine requests, tracking follow-up items, and maintaining accurate records with discretion.
Overview
2027
2027
years of professional experience
Work History
Danbury Senior Living
Story Point/ Common Sail
Mount Vernon, OH
2022 - Current
- - Managed front-desk operations, greeted visitors, answered inquiries, and provided professional assistance to support a positive customer experience.
- - Answered and routed incoming calls, identified caller needs, and directed requests to the appropriate person or department.
- - Coordinated communication among departments, employees, clients, and visitors while resolving routine requests and escalating complex concerns.
- - Processed visitor check-ins, verified access requirements, and directed guests in accordance with workplace security procedures.
- - Completed data entry, document preparation, filing, correspondence, and record updates with accuracy and attention to confidentiality.
- - Scheduled appointments, meetings, reservations, and transportation requests while minimizing conflicts and supporting timely follow-through.
- - Received, sorted, and distributed mail, packages, messages, and office communications.
- - Maintained organized reception areas, monitored office supplies, and supported efficient daily operations.
- - Documented complaints, unusual incidents, safety concerns, and unresolved issues for management review, contributing to improved service response.
- - Prioritized competing requests and interruptions while meeting deadlines, following procedures, and maintaining service quality.
Education
High School Diploma -
Brookhaven Senior High School
Columbus, OhioSkills
- - Reception and Front-Office Operations
- - Customer, Visitor, and Telephone Support
- - Administrative and Clerical Assistance
- - Calendar and Appointment Scheduling
- - Data Entry, Records, and Document Management
- - Mail, Package, and Supply Coordination
- - Interdepartmental Communication
- - Confidentiality and Privacy
- - Problem Solving and Issue Escalation
- - Safety and Emergency Procedures
- - Microsoft Office proficiency
- - Microsoft Office and Office Equipment
- - Copiers, printers, scanners, and standard office equipment
- - Digital organization
- - Information provision
- - Request tracking
- - Multitasking and Prioritization
- - Effective communication
- - Communication systems
- - Visitor management
- - Safety awareness
- - Emergency procedures
- - Managerial support
- - Data management
- Retain only the software and systems you can confidently use
Personal Information
Title: RECEPTIONIST | ADMINISTRATIVE ASSISTANT
Custom
- Professional Office Support
- Front-Office Operations
- Customer & Visitor Relations
ADDITIONAL QUALIFICATIONS
- - Professional written and verbal communication
- - Independent work and team collaboration
- - Sound judgment and appropriate escalation
- - Adaptability in busy office environments
- - Commitment to respectful service, confidentiality, and professionalism
Timeline
Danbury Senior Living
Story Point/ Common Sail
2022 - Current
High School Diploma -
Brookhaven Senior High School