Heidi Schwartz
Sherwood,MI
Summary
Organized and dependable Administrative Professional with experience in office coordination, medical front desk operations, and assisted living management. Skilled in managing schedules, maintaining confidential records, and providing compassionate, professional support to families, staff, and the public. Well-suited for a school secretary role requiring strong communication, multitasking, and attention to detail in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Assisted Living Home Manager / AFC Provider
Coverdale AFC
Marshall, MI
10.2020 - 08.2025
- Oversaw daily operations and maintained detailed resident records
- Communicated regularly with families, staff, and healthcare providers
- Managed scheduling, documentation, and compliance requirements
- Handled conflict resolution and ensured a safe, organized environment
- Oversaw staff training and ensured compliance with health regulations.
- Developed individualized care plans based on client needs and preferences.
- Implemented safety protocols to promote a secure living environment.
Medical Office Assistant
Advanas Foot & Ankle Specialists
Sturgis, MI
01.2013 - 06.2015
- Scheduled appointments and managed a high-volume front desk
- Maintained accurate records using electronic systems
- Communicated with patients, families, and insurance providers
- Ensured confidentiality and handled sensitive information professionally
- Handled medical records and ensured data accuracy.
- Coordinated communications between patients and medical staff.
Administrative Assistant Seasonal
Jackson Hewitt Tax Office
Sturgis, MI
01.2012 - 03.2014
- Managed daily office operations including phone calls, scheduling, and correspondence
- Maintained organized and confidential records
- Assisted visitors and provided professional front desk support
- Coordinated appointments and handled data entry tasks
- Assisted clients with document collection and organization for tax filing.
Education
High School Diploma or Equivalent - General Studies
Burr Oak High School
Burr Oak, MI 08.2008 - 05.2009
Some College (No Degree) - Health Care Management
Ultimate Medical Academy
Clearwater, FLSkills
- Front Office Operations
- Family Communication
- Scheduling & Calendar Management
- Record Keeping & Confidential Files (FERPA/HIPAA Awareness)
- Attendance Tracking & Data Entry
- Customer Service & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
- Phone Systems & Multi-line Reception
- Organization & Time Management
- Staff training
- Safety protocols
- Front desk management
Timeline
Assisted Living Home Manager / AFC Provider
Coverdale AFC
10.2020 - 08.2025
Medical Office Assistant
Advanas Foot & Ankle Specialists
01.2013 - 06.2015
Administrative Assistant Seasonal
Jackson Hewitt Tax Office
01.2012 - 03.2014
High School Diploma or Equivalent - General Studies
Burr Oak High School
08.2008 - 05.2009
Some College (No Degree) - Health Care Management
Ultimate Medical Academy