CANDACE RICHARD
Opelousas,LA
Summary
Assisted with front desk operations as a backup receptionist. Supported motor vehicle claims processing for various law offices. Processed bankruptcy filings for hospital. Transitioned to medical billing and coding department, handling Medicare and Medicare HMO billing and coding. Collaborated with insurance companies to facilitate claim payments.
Facilitated patient interactions by verifying insurance and personal information. Sorted incoming mail for hospital operations. Assisted human resources and accounting departments with payment processing. Identified payments and executed daily deposits to support accurate posting by cashiers for accounting reconciliation.
Managed paperwork, answered phones, scheduled patient appointments, and prepared records efficiently. Supported patient needs in a medical office environment with familiarity in EMR systems and medical terminology. Committed to delivering quality patient care and personalized service in a timely manner.
Overview
2026
2026
years of professional experience
Work History
Medical Biller, Accounts Receivable
Opelousas General Health System
Opelousas, LA
2025 - Current
- Organized and processed incoming mail for hospital operations.
- Executed deposit transactions for hospital financial operations.
- Managed daily revenue reconciliation and balancing processes.
- Processed legal liability claims for hospital operations.
- Processed payments and transmitted medical records to support legal claims.
- Managed financial assistance program to ensure effective resource allocation.
- Managed comprehensive worker's compensation claim processes.
- Facilitated resolution of medical records and billing inquiries for legal offices.
- Collaborated with Hike, Minnville, and Grubbs to reconcile payment discrepancies and update contact information.
Nursery Worker
Opelousas Bible Church
Opelousas
07.2006 - Current
Insurance Billing Clerk
Opelousas General Hospital
Opelousas, LA
09.2023 - 01.2025
- Streamlined workflow by organizing and prioritizing daily tasks for efficient claim processing and submission.
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Leveraged strong attention-to-detail skills while reviewing medical codes for proper classification, minimizing risk of denials due to coding inaccuracies.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Maintained open lines of communication between departments involved in the billing process, working together to resolve any discrepancies found.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Handled account payments and provided information regarding outstanding balances.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Improved patient care by efficiently processing and reviewing medical records for accuracy and completeness.
- Maintained accurate medical records, ensuring proper documentation of treatments and progress.
- Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
Medical Office Assistant
Opelousas General Health System Physician Practice
Opelousas, LA
03.2021 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Adhered to strict HIPAA guidelines to protect patient privacy
- Provided prompt, polite and professional in-person and telephone customer service
- Updated patient information and insurance details for accurate electronic medical records
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Used Software to schedule appointments for doctor visits and procedures
- Registered patients and completed associated paperwork for accurate records
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Received, recorded and filed medical payments by check, cash, and credit card
- Reconciled daily payments received and prepared deposits for smooth office finances
- Performed various administrative tasks by filing, copying and faxing documents
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Prepared and processed patient referrals and transfer requests
- Registered and verified patient records before triage with most up-to-date information
- Received and routed laboratory results to correct clinical staff members
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Managed office bookkeeping with insurance billing and patient payments
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Scanned medical records in digital format for easy retrieval and accessibility
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
- Printed and photocopied documents to provide patients with copies of medical records
- Input data into computer programs and filing systems
- Utilized electronic medical record systems to store, retrieve and process patient data
- Scanned and uploaded medical records into electronic medical records system
- Maintained accuracy, completeness, and security for medical records and health information
- Communicated effectively with staff, patients, and insurance companies by email and telephone
Private Caregiver
Sandy And Kem Dwyer
Opelousas, LA
08.2014 - 03.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Entertained, conversed, and read aloud to keep patients mentally alert
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Maintained clean, safe, and well-organized patient environment
Cashier or Clerk
Super 1 Foods
Opelousas, LA
01.2012 - 07.2014
- Helped in Floral Department
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Addressed customer needs and made product recommendations to increase sales
- Tallied cash drawer at beginning and end of each work shift
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
Private Sitter
Jeanne And Baxter Saucier
Lafayette
11.2011 - 09.2012
- Caregiver for their two children
- Prepared healthy, age-appropriate snacks and meals
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Played games, worked on puzzles, and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Led indoor and outdoor activities to entertain and occupy children
- Taught children everyday skills and language
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Provided developmentally appropriate activities for children
Private Caregiver
Tammy Lanclos
08.2010 - 09.2011
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Maintained clean, safe, and well-organized patient environment
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Administered medication as directed by physician
- Provided safe mobility support to help patients move around personal and public spaces
- Recognized and reported abnormalities or changes in patients' health status to case manager
Private Sitter
PDI of the South Inc
Eunice, LA
01.2009 - 08.2010
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Maintained patient's home environment to keep safe, clean and familiar
- Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
Cashier
Dollar General
09.2008 - 12.2008
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked, tagged and displayed merchandise as required
- Worked closely with shift manager to solve problems and handle customer concerns
Shift Manager
Hollywood Video
Opelousas
06.2007 - 08.2008
- Trained and mentored new employees to maximize team performance
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Built relationships with customers and managed accounts to drive revenue and profit
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Processed refunds and exchanges in accordance with company policy
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Education
High School Diploma -
Opelousas Senior High School
Opelousas, LA05.2007
Skills
- Oversaw payment collection and processing operations to enhance financial efficiency Managed payment workflows to ensure compliance with organizational standards Coordinated with stakeholders to optimize payment systems and improve cash flow
- Reviewed and processed medical records to support healthcare operations and enhance patient care
- Utilized computer skills to enhance operational efficiency and streamline processes
- Oversaw billing and coding operations to enhance accuracy and efficiency Collaborated with medical staff to streamline documentation processes Implemented best practices to improve claim approval rates
- Handled phone inquiries to support customer service operations
- Oversaw phone communication protocols to enhance customer service quality Trained staff on best practices for professional phone interactions Developed strategies to improve customer satisfaction through effective phone etiquette
- Conducted detailed assessments of insurance documentation to support claims processing and risk management
- Established comprehensive emergency procedures to enhance organizational readiness and response
Candidate
CANDACE M. RICHARD, Opelousas, LA, 70570, (337) 692-5810, candacerichard@opelousasgeneral.com, I am a versatile professional who serves as first point of contact for patients by verifying insurance and patient information. I am used to handling paperwork, answering phones, scheduling patients, and preparing records in an efficient and timely manner. I am patient-oriented and a helpful candidate familiar with a medical office setting and EMR systems coupled with thorough knowledge of medical terminology and procedures. I am committed to providing personalized service and quality patient care in a timely manner. I would love to join the team and learn more and grow within the company., Patient Charting, Insurance Authorizations, Payment Collection and Processing, Computer Proficiency, Billing and Coding, Emergency Procedures, Nursery Worker, 07/2006, Current, Opelousas Bible Church, Opelousas, LA, Shift Manager, 06/2007, 08/2008, Hollywood Video, 1723 Creswell Lane, Opelousas, LA, Cashier, 09/2008, 12/2008, Dollar General, Opelousas, LA, Private Sitter, 01/2009, 08/2010, PDI of the South Inc, Eunice, LA, Private Caregiver, 08/2010, 09/2011, Tammy Lanclos, Private Sitter, 11/2011, 09/2012, Jeanne And Baxter Saucier, Lafayette, LA, Cashier or Clerk, 01/2012, 07/2014, Super 1 Foods, Opelousas, LA, Private Caregiver, 08/2014, 03/2021, Sandy And Kem Dwyer, Opelousas, LA, Medical Office Assistant, 03/2021, Current, Opelousas General Health System, Opelousas, LA, High School Diploma, 05/2007, Opelousas Senior High School, Judson Walsh Dr - 1014, Opelousas, LA
Timeline
Insurance Billing Clerk
Opelousas General Hospital
09.2023 - 01.2025
Medical Office Assistant
Opelousas General Health System Physician Practice
03.2021 - 09.2023
Private Caregiver
Sandy And Kem Dwyer
08.2014 - 03.2021
Cashier or Clerk
Super 1 Foods
01.2012 - 07.2014
Private Sitter
Jeanne And Baxter Saucier
11.2011 - 09.2012
Private Caregiver
Tammy Lanclos
08.2010 - 09.2011
Private Sitter
PDI of the South Inc
01.2009 - 08.2010
Cashier
Dollar General
09.2008 - 12.2008
Shift Manager
Hollywood Video
06.2007 - 08.2008
Nursery Worker
Opelousas Bible Church
07.2006 - Current
High School Diploma -
Opelousas Senior High School
Medical Biller, Accounts Receivable
Opelousas General Health System
2025 - Current