CANDACE ROGERS

• Functioned as the main contact for patients and staff, addressing telephone and in-person inquiries, clarifying administrative processes, and organizing timely follow-up.
• Managed appointment schedules, tracked outstanding actions, and prioritized multiple requests in a high-volume federal healthcare setting.
• Oversaw appointment schedules, tracked outstanding actions, and prioritized requests to ensure efficient operations in a high-volume federal healthcare setting.
• Collaborated with clinical personnel and offices to resolve documentation and scheduling discrepancies, ensuring continuity of service.
• Prepared correspondence, tracking documents, and reports using Microsoft Office; received Outstanding Performance Awards.

• Coordinated communication with patients, referring offices, and external providers by telephone and in person to ensure accurate information and service delivery.
• Managed sensitive client documentation, ensuring accurate entry, organization, and retrieval while maintaining precise schedules and records.
• Coordinated patient scheduling, recall management, and appointment confirmations to support steady clinical flow.
• Verified insurance coverage, processed claims, and resolved billing discrepancies with accuracy.
• Managed patient records, chart updates, and confidential documentation in compliance with office standards.

• Reviewed personnel records, reports, awards, and supporting documents to identify errors and ensure accurate processing.
• Updated information systems and managed sensitive files in accordance with established security and records-management procedures.
• Responded to personnel requests and researched records to provide timely information and support effective decision-making.
• Conducted orientation and records-management training to enhance staff understanding and streamline document retrieval procedures.

• Supported personnel in-processing and out-processing by verifying paperwork and maintaining accurate electronic and paper records to ensure compliance.
• Coordinated appointments, training, and promotion-testing activities, communicated requirements, and tracked completion of administrative actions to facilitate timely personnel development.
• Prepared reports and correspondence, reviewed records for errors, and converted paper files to organized electronic records, enhancing information accessibility.

GPA: 4.0

GPA: 3.82