Brandi Findley
Kansas City,US
Summary
As a devoted Mass Tort professional I have experience in case management, intake, quality assurance, and assisting in operations. I proactively and quickly identify the best course of action for given scenarios. Confident handling of all assigned tasks independently and in teams with highly organized approach to work. Able to manage and train other employees with fair and consistent direction and supervision.
Overview
8
8
years of professional experience
Work History
Intake Specialist/Administrative Assistant/QA Dir.
Reliable Legal Marketing LLC
01.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Supervised the Quality Assurance department to ensure compliance with industry standards.
- Assisted the director of operations with administrative tasks.
Legal Intake Specialist
Reliance Litigation
01.2023 - Current
- Respond to inquires to participate in Mass Tort Litigations; Ensure inquiries meet criteria; Document calls and findings; Prepare Retainer and Medical Releases and get them signed and forwarded to law office
OWNER WEDDING PLANNING COMPANY
Beautiful Days With Brandi
01.2017 - Current
- Employ excellent organization and time management skills to achieve desired results; Implemented successful business strategies to increase revenue and target new markets; Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships; Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Intake Specialist
Illumination Litigation Support
01.2020 - 12.2022
- Assist law firms with intake needs; Field intake calls; Interview intakes with potential; Review intake criteria; Sign Retainers and medical releases with intakes; Start files for intakes; Order medical records for intakes; Present intakes to the team
LEGAL ASSISTANT
Bertram and Graff
03.2017 - 12.2019
- Participated in client interviews; Corresponded daily with clients; Responded to client calls and inquiries to deliver applicable information; Created and updated case management and client account databases
- Indexed, timelined, summarized, filed, sent to experts securely; Managed release of information requests and gathered medical records
- Secured expert medical witnesses
Education
Associate of Arts - Paralegal Studies
Penn State University
RemoteNursing Diploma - Nursing
Northwest Missouri Area Technical School
Maryville, MO07-1996
Skills
- Client onboarding
- Data entry
- Client communication
- Information gathering
- Customer interaction
- Report generation
- Office administration
- Time management
- Interpersonal skills
- Multitasking
- Document review
- Communication skills
- Organizational skills
- Record keeping
- Critical thinking
- Information accuracy
- Information verification
- Client follow-up
- Team collaboration
- Administrative support
- File management
- Quality assurance
Timeline
Intake Specialist/Administrative Assistant/QA Dir.
Reliable Legal Marketing LLC
01.2024 - Current
Legal Intake Specialist
Reliance Litigation
01.2023 - Current
Intake Specialist
Illumination Litigation Support
01.2020 - 12.2022
LEGAL ASSISTANT
Bertram and Graff
03.2017 - 12.2019
OWNER WEDDING PLANNING COMPANY
Beautiful Days With Brandi
01.2017 - Current
Associate of Arts - Paralegal Studies
Penn State University
Nursing Diploma - Nursing
Northwest Missouri Area Technical School
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